Job description

STRATEGIC ACCOUNT MANAGER Location: San Francisco (in-person, in-office, full-time ONLY) Compensation: $150K-$180K base + meaningful equity ABOUT VIRIO Virio is building the next-generation B2B GTM stack. Backed by investors and operators from LinkedIn, YouTube, HubSpot, Rippling, and Google, we turn executive-led content into revenue for the fastest-growing B2B companies. We're building content engines to help B2B companies turn LinkedIn into their number one channel. We are hiring a Strategic Account Manager to own customer success and expansion for our EGC (employee-generated content) product. You will sit with customers, get them to do the work that drives results, and grow each account from a few seats to hundreds of employees. You work directly with the CEO and CTO. WHAT YOU'LL DO - Own a book of accounts end to end: onboarding, adoption, results, and renewal. - Expand accounts from 1 seat to 3, 3 to 25, and 25 to 100 employees by project managing each rollout and finding the next team to bring on. - Forward deploy when a customer is stuck: sit with them, choose posts with them (not for them), and build the habits that train their content system. - Run discovery with every customer so you know their goals, blockers, and definition of success before they have to tell you. - Build trust across each customer's organization, from the executive sponsor to the employees who post. - Turn what you see into product: bring recurring needs and gaps to engineering, and build AI agents that automate your own repetitive work. - Help write our onboarding playbook, with clear checkpoints from day zero through month one. WHAT MAKES YOU A GREAT FIT - 5+ years in sales, account management, customer success, or founding a company, with real ownership of customer outcomes. - You are excellent at discovery: you ask the questions that get people to open up, and you listen more than you talk. - You can sell. You spot expansion opportunities and close them, and customers like working with you. - You are a strong project manager who keeps many accounts moving at once. - You learn fast and solve new problems every day without waiting for a playbook. - AI-native (required): you use AI every day and have built your own AI workflows or agents. BONUS POINTS - You are a former founder with a sales or marketing background. - You have managed a book of business or carried a quota. - You understand LinkedIn and executive content as a revenue channel. TRAITS THAT THRIVE AT VIRIO - High agency: you move without being told. - Customer obsession: you know where every account stands, every day. - First-principles thinking: you solve the real problem, not the stated one. - Direct communication: you say the hard thing early. - Low ego: you own the miss. BENEFITS - Work directly with the founders - Meaningful equity as part of the founding team - 100 percent paid medical, dental, and vision - 401(k) plan - $1k monthly wellness and meals stipend - Relocation support for San Francisco - Company-wide annual off-sites - High ownership, high trust, fast progression - In-person culture with a deep commitment to excellence This is a full-time, on-site role based in San Francisco. 6 days in the office.

Requirements

Must-haves

Location: San Francisco (in-person, in-office, full-time ONLY)
Compensation: $150K-$180K base + meaningful equity
Own a book of accounts end to end: onboarding, adoption, results, and renewal.
Expand accounts from 1 seat to 3, 3 to 25, and 25 to 100 employees by project managing each rollout and finding the next team to bring on.
Forward deploy when a customer is stuck: sit with them, choose posts with them (not for them), and build the habits that train their content system.
Run discovery with every customer so you know their goals, blockers, and definition of success before they have to tell you.
Build trust across each customer's organization, from the executive sponsor to the employees who post.
Turn what you see into product: bring recurring needs and gaps to engineering, and build AI agents that automate your own repetitive work.
Help write our onboarding playbook, with clear checkpoints from day zero through month one.
5+ years in sales, account management, customer success, or founding a company, with real ownership of customer outcomes.
You are excellent at discovery: you ask the questions that get people to open up, and you listen more than you talk.
You can sell. You spot expansion opportunities and close them, and customers like working with you.
You are a strong project manager who keeps many accounts moving at once.
You learn fast and solve new problems every day without waiting for a playbook.
AI-native (required): you use AI every day and have built your own AI workflows or agents.
High agency: you move without being told.
Customer obsession: you know where every account stands, every day.
First-principles thinking: you solve the real problem, not the stated one.
Direct communication: you say the hard thing early.
Low ego: you own the miss.

Nice-to-haves

You are a former founder with a sales or marketing background.
You have managed a book of business or carried a quota.
You understand LinkedIn and executive content as a revenue channel.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Wellness