Tract Capital
Tract is a team of digital infrastructure experts dedicated to accelerating responsible data center growth by developing master-planned data center parks with access to pre-positioned power and fiber in key markets where hyperscale and AI demand is going. Our approach is collaborative with governments, utilities, cities, and regions to ensure development is targeted for the optimal locations to maximize the economic development benefits for the community while being good stewards of the land and minimizing the impact on neighbors.
Position Overview:
As a Business Systems Analyst, you'll work closely with business teams and the Process & Technology team to understand how work gets done and shape the systems that support it. You'll help teams define their needs, translate them into system and process changes, and guide those changes from planning through rollout and adoption. The role blends process analysis, system configuration, project coordination, and user support, making you a key partner in how Tract Capital operates and grows.
This is not primarily a data analysis or reporting role. The focus is on understanding a business problem, designing the right process and system change, and following it through until people are using it successfully.
What You’ll Do
Partner with Sales, Operations, and Finance to understand goals, workflows, and challenges, and define the problem before proposing a solution
Translate findings into clear requirements, business rules, acceptance criteria, and actionable solutions
Document current and future processes, including handoffs, controls, and approvals
Configure system elements (workflows, approval logic, data fields, forms) or coordinate with technical teams when development is required
Plan and coordinate testing, including test scenarios and user acceptance testing, and ensure changes meet business needs before go-live
Plan rollout and follow through after launch, tracking open issues, decisions, and dependencies until they are resolved
Create reference materials and deliver live or recorded training sessions to support adoption
Monitor support requests to identify recurring issues and opportunities for improvement
Maintain clean system rules, data structures, and permissions to support stability and scalability
Examples of Projects You Might Support
Configuring approval workflows based on project size or spend thresholds
Importing structured contract or order data when automation alone isn't sufficient
Maintaining milestone dates that drive billing, reporting, or operational handoffs
Supporting revenue and billing teams by ensuring systems reflect agreement terms
Reviewing user roles and access to balance visibility and security
Redesigning the handoff from signed contract to billing across Sales, Finance, and Operations
Turning an unclear request into an agreed problem statement, future-state process, and rollout plan
What Makes You Successful Here
You listen closely and ask clear, practical questions
You can explain processes simply, without adding confusion
You're comfortable making decisions with evolving or imperfect information
You bring structure to ambiguity and follow through on details until the change is adopted
You design solutions that work for the people who will actually use them
Required Qualifications
Bachelor's degree in Business, Computer Information Systems, or equivalent experience
3+ years of business analyst or business systems analyst experience implementing process or system changes
Experience taking process or system changes from requirements through testing, rollout, and user adoption
Experience writing requirements or acceptance criteria that were used to build and test a solution
Experience with ERP or CRM platforms (NetSuite preferred; Salesforce a plus)
Strong skills in process mapping, workflow documentation, and testing coordination
Excellent communication, facilitation, and problem-solving abilities
Confidence working across Finance, Sales, Operations, and technology teams
Preferred Qualifications
Telecommunications engineering or operations experience
Large, complex program management experience
Lean Six Sigma certification (Green/Black Belt)
Familiarity with process architecture, UML, or BPM tools
Expected Salary Range: Base Salary range $90,000 - $115,000 + Annual Bonus
Tract Capital Employment:
Tract Capital employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs.
Tract Capital is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance applying for any of our open positions, please contact us at info@tract.com .