Job description

ABOUT THE ROLE Hinge Health is building a new gastrointestinal care program that helps people better understand their symptoms, identify the right next steps, and access appropriate support and care. As Staff Product Designer for the GI Program, you will help define what Hinge Health’s approach to GI care could become. You will lead design through an ambiguous, clinically complex, and highly strategic 0-to-1 space, using research, prototyping, and iteration to shape the program’s vision and member experience. You will partner closely with Product, Engineering, Clinical, Data, Operations, to explore and test how digital guidance, symptom and meal tracking, personalized care plans, behavioral support, specialist and dietitian access, and escalation to in-person care might work together. This is an opportunity to help establish the product vision and design foundations for a new care category, make possibilities tangible through prototypes and storytelling, and iteratively define how Hinge Health can deliver integrated GI care experiences. WHAT YOU’LL ACCOMPLISH - Shape the vision for GI care: Define a compelling long-term design vision GI within the Hinge Health platform, grounded in member needs, clinical principles, and business outcomes. - Lead the end-to-end member experience: Design coherent journeys across enrollment, symptom understanding, triage, daily engagement, care planning, progress tracking, and escalation to digital, clinical, or in-person care. - Make complex care feel simple: Translate nuanced GI symptoms, treatment pathways, testing, and clinical guidance into clear, accessible, and actionable product experiences for members. - Design personalized, behavior-changing experiences: Explore how care plans, tracking, education, gut-brain support, movement, and conversational guidance can help members take meaningful action and build sustainable habits. - Raise the design bar: Mentor other designers, share methods and learnings, and help create a high-quality, inclusive, and accessible product experience. - Stay close to members and outcomes: Partner with research, clinical, and data teammates to form hypotheses, test concepts, learn from member behavior, and connect design decisions to health and business outcomes. BASIC QUALIFICATIONS - 3+ years of product design experience, including close partnership with product and engineering teams. - A standout portfolio demonstrating high-impact product work, strong craft, and leadership on complex or ambiguous initiatives. - Bachelor’s degree in Interaction, Industrial, Product, Service Design, Human-Computer Interaction, or equivalent experience. STAFF-LEVEL QUALIFICATIONS - Design craft mastery: Expertise in interaction and visual design, with a track record of advancing craft quality and inspiring excellence across teams. - Strategic problem solving: Experience leading ambiguous problem spaces, setting product vision, and defining design strategy across products or platforms. - Systems thinking: Ability to design coherent end-to-end experiences, identify patterns across surfaces, and contribute to scalable design systems. - Healthcare complexity: Experience simplifying complex, sensitive, regulated, or data-rich domains into understandable and trustworthy user experiences. - Data-informed design: Fluency in combining qualitative research, behavioral data, experimentation, and clinical or operational insight to guide decisions. - Influence and communication: Highly effective written, verbal, and visual communicator who can align senior stakeholders around a design direction. - Cross-functional leadership: Demonstrated ability to work effectively with Product, Engineering, Data, Clinical, Operations, and research partners across shared goals and timelines. - AI curiosity: Thoughtful curiosity about emerging AI tools and conversational experiences, with good judgment about how to use them safely and meaningfully in healthcare. - Mission alignment: Genuine interest in improving healthcare access and helping people live healthier lives through thoughtful design and technology.About Hinge Health HINGE HEALTH HYBRID MODEL We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. Our AI-powered, human-centered care model spans MSK, pelvic health, gastrointestinal (GI) and migraine care. With over 60 partnerships with health plans, PBMs and other ecosystem partners, Hinge Health is available to over 25 million people across more than 2,900 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at hingehealth.com hingehealth.com. WHAT YOU’LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development. - Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions. CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. hingehealth.com Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com app.ashbyhq.com.

Requirements

Must-haves

Hinge Health is building a new gastrointestinal care program that helps people better understand their symptoms, identify the right next steps, and access appropriate support and care.
Shape the vision for GI care: Define a compelling long-term design vision GI within the Hinge Health platform, grounded in member needs, clinical principles, and business outcomes.
Make complex care feel simple: Translate nuanced GI symptoms, treatment pathways, testing, and clinical guidance into clear, accessible, and actionable product experiences for members.
Raise the design bar: Mentor other designers, share methods and learnings, and help create a high-quality, inclusive, and accessible product experience.
Stay close to members and outcomes: Partner with research, clinical, and data teammates to form hypotheses, test concepts, learn from member behavior, and connect design decisions to health and business outcomes.
3+ years of product design experience, including close partnership with product and engineering teams.
A standout portfolio demonstrating high-impact product work, strong craft, and leadership on complex or ambiguous initiatives.
Bachelor’s degree in Interaction, Industrial, Product, Service Design, Human-Computer Interaction, or equivalent experience.
Design craft mastery: Expertise in interaction and visual design, with a track record of advancing craft quality and inspiring excellence across teams.
Strategic problem solving: Experience leading ambiguous problem spaces, setting product vision, and defining design strategy across products or platforms.
Systems thinking: Ability to design coherent end-to-end experiences, identify patterns across surfaces, and contribute to scalable design systems.
Healthcare complexity: Experience simplifying complex, sensitive, regulated, or data-rich domains into understandable and trustworthy user experiences.
Data-informed design: Fluency in combining qualitative research, behavioral data, experimentation, and clinical or operational insight to guide decisions.
Influence and communication: Highly effective written, verbal, and visual communicator who can align senior stakeholders around a design direction.
Cross-functional leadership: Demonstrated ability to work effectively with Product, Engineering, Data, Clinical, Operations, and research partners across shared goals and timelines.
AI curiosity: Thoughtful curiosity about emerging AI tools and conversational experiences, with good judgment about how to use them safely and meaningfully in healthcare.
Mission alignment: Genuine interest in improving healthcare access and helping people live healthier lives through thoughtful design and technology.About Hinge Health
Modern life stipends: Manage your own learning and development.
Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/

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Keywords to mirror

design systemsai

Platform: ashby
Effort: quick

Benefits

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Dental

Vision

401k

Pto