EverHealth - Senior Account Manager at Evercommerce

Job description

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: evercommerce.com EverHealth, a business within EverCommerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting. EverHealth consists of five SaaS products; DrChrono, iSalus, CollaborateMD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry. We are looking for an Senior Account Manager to focus on the growth and expansion of our current DrChrono customer base. This role will be focused on selling to existing customers, including cross selling our partner solutions and upselling our revenue cycle management (RCM) offering. The EverHealth Sales Team is currently comprised of five different solution segments (DrChrono, iSalus, CollaborateMD, Updox, and Charge Capture) but the vision is to bring these different teams, processes, and policies together as One EverHealth Sales Team. There is much work required to make this happen, but there is a clear plan and path forward. You: You are a resilient, self-motivated, sales professional who loves closing deals and providing solutions to your clients. You are ready to jump into prospecting within the current customer base for account growth. You can self-source leads and carry opportunities to close. You can communicate effectively at all levels of interaction and engagement, from the discovery phase through the contracting phase. The ideal candidate will have experience selling to existing SaaS customers and a proven track record of consistently exceeding their individual quota. This individual can expertly demonstrate objection-handling, price negotiation, and possesses a strong healthcare background and the ability to clearly explain product workflows. You have a client-centric and consultative approach in how you sell and while working to achieve sales goals, you understand the pain-points and needs of our customer base and the ability to align their needs with those of the team. Substantial knowledge of the healthcare industry, specifically EMR and Practice Management technology, as well as a focus on Revenue Cycle Management (RCM) services is required. Responsibilities: Daily reach out and prospecting into assigned segment of customer base Build and maintain a pipeline of qualified upsell and cross-sell sales opportunities that meet sales goals and defined objectives using our Salesforce CRM and other sales tools Develop, plan and execute sales strategies to grow our revenue and customer base Develop and deliver high-quality demos, and customer proposals that effectively communicate our solutions Manage inbound requests from first meeting to close while self-generating additional opportunities through proactive outreach efforts Use Salesforce CRM and other sales tools to document, track and report on sales activities, generate quotes, sales orders and contracts, and manage the sales process Coordinate closely with our Implementation and RCM teams to ensure seamless onboarding for upgraded customers Maintain an understanding of the competitive market space and how to effectively position our solutions and RCM services Participate in industry events, trade shows, etc. and work with the marketing team to strengthen the organization’s brand Skills and Experience needed for success in this role: 4 yrs of sales and account management experience selling software and/or healthcare services with the ability to build client relationships and grow existing accounts Possess strong technical skills with an ability to quickly learn and understand domain knowledge of our target medical specialties Comfortable questioning status quo with a physician owner to affect change for the physician owner Proven track record of managing the sales cycle from start to finish and have consistently attained or exceeded sales targets and quotas Ability to work autonomously and without daily management oversight Obsessed with exceeding established goals and key performance indicators (KPIs) on a daily, weekly and monthly basis Highly organized & possess strong time management skills A team player with entrepreneurial spirits - you come up with and are willing to try new ideas to achieve greater levels of success and demonstrate a real passion to learn and grow within the company · Experience in performing virtual client presentations and demonstrations Thrive in a fast paced, innovative, and dynamic environment. Ability to take successes and challenges in stride Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States -- if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits & Perks: Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Robust health and wellness benefits, including an annual wellness stipend 401k with company match Annual wellness stipend Flexible and generous paid time off Employee Stock Purchase Program Compensation: The On Target Earnings (base commission) for this position is $80,000 to $95,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.

Requirements

Must-haves

Daily reach out and prospecting into assigned segment of customer base
Build and maintain a pipeline of qualified upsell and cross-sell sales opportunities that meet sales goals and defined objectives using our Salesforce CRM and other sales tools
Develop, plan and execute sales strategies to grow our revenue and customer base
Develop and deliver high-quality demos, and customer proposals that effectively communicate our solutions
Manage inbound requests from first meeting to close while self-generating additional opportunities through proactive outreach efforts
Use Salesforce CRM and other sales tools to document, track and report on sales activities, generate quotes, sales orders and contracts, and manage the sales process
Coordinate closely with our Implementation and RCM teams to ensure seamless onboarding for upgraded customers
Maintain an understanding of the competitive market space and how to effectively position our solutions and RCM services
Participate in industry events, trade shows, etc. and work with the marketing team to strengthen the organization’s brand
Skills and Experience needed for success in this role:
4 yrs of sales and account management experience selling software and/or healthcare services with the ability to build client relationships and grow existing accounts
Possess strong technical skills with an ability to quickly learn and understand domain knowledge of our target medical specialties
Comfortable questioning status quo with a physician owner to affect change for the physician owner
Proven track record of managing the sales cycle from start to finish and have consistently attained or exceeded sales targets and quotas
Ability to work autonomously and without daily management oversight
Obsessed with exceeding established goals and key performance indicators (KPIs) on a daily, weekly and monthly basis
Highly organized & possess strong time management skills
Thrive in a fast paced, innovative, and dynamic environment.
Ability to take successes and challenges in stride

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Vision

401k

Paid Time Off

Wellness