Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Join our HR AI Enablement team as we help shape the future of work through innovative and responsible AI solutions. In this role, you will collaborate with HR leaders, technical teams, and business stakeholders to create AI-powered tools and experiences that enhance employee effectiveness, streamline processes, and improve access to knowledge across the organization. From copilots and conversational agents to workflow automation and knowledge ecosystems, you will play a key role in advancing HR s digital transformation while ensuring solutions are customer-centric, compliant, and aligned with responsible AI principles. Duties & Responsibilitie s • Assists in designing and configuring AI-powered solutions using approved enterprise platforms and tools. • Supports the development of conversational agents, copilots, automation workflows, and knowledge-grounded AI experiences. • Partners with HR leaders, business stakeholders, and employee experience teams to identify opportunities where AI can improve workforce productivity, employee experience, knowledge access, and operational efficiency. • Creates prompts, instructions, knowledge structures, and test scenarios to improve AI solution performance. • Performs solution testing, validation, evaluation, and user acceptance activities. • Monitors solution usage and performance and identifies opportunities for optimization. • Contributes to responsible AI reviews, governance processes, risk assessments, and documentation requirements. • Develops user guides, training materials, and adoption resources. • Participates in implementation projects and delivers assigned work within established timelines and quality expectations. • Collaborates with technical and business teams to troubleshoot issues and resolve solution gaps. • Maintains documentation related to architecture decisions, configurations, and operating procedures. • Stays informed on emerging AI capabilities and recommends practical applications for business needs. Required Skills & Experience • Bachelor s degree in Data Science, Mathematics, Computer Science, Human Resources Technology, Business Technology, Information Systems, or related field; or equivalent experience. • Experience in technology, business systems, analytics, automation, HR technology, AI solutions, or related fields. • Understanding of generative AI concepts and large language model capabilities. • Experience using Microsoft 365, Power Platform, Copilot Studio, Azure AI services, or similar technologies. • Experience gathering business requirements and translating them into technology-enabled solutions. • Strong analytical and problem-solving skills. • Effective written and verbal communication skills. • Ability to translate business requirements into technical solution concepts. • Demonstrated ability to manage multiple priorities and meet deadlines. • Able to work on a hybrid schedule connected to Itron’s Austin, TX location. Preferred Skills & Experienc e • Experience supporting HR, employee experience, learning, talent, rewards, or people-related business functions. • Experience supporting HR digital transformation initiatives. • Experience with change management, user adoption, or organizational effectiveness programs. • Exposure to prompt engineering, conversational design, knowledge management, or chatbot development. • AI, cloud, Microsoft, or automation-related certifications. Physical Demands This is a typical office job, with no special physical requirements or unusual work environment. Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don t perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate s starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility itron.com . Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

Requirements

Must-haves

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Duties & Responsibilitie s
Assists in designing and configuring AI-powered solutions using approved enterprise platforms and tools.
Supports the development of conversational agents, copilots, automation workflows, and knowledge-grounded AI experiences.
Partners with HR leaders, business stakeholders, and employee experience teams to identify opportunities where AI can improve workforce productivity, employee experience, knowledge access, and operational efficiency.
Creates prompts, instructions, knowledge structures, and test scenarios to improve AI solution performance.
Performs solution testing, validation, evaluation, and user acceptance activities.
Monitors solution usage and performance and identifies opportunities for optimization.
Contributes to responsible AI reviews, governance processes, risk assessments, and documentation requirements.
Develops user guides, training materials, and adoption resources.
Participates in implementation projects and delivers assigned work within established timelines and quality expectations.
Collaborates with technical and business teams to troubleshoot issues and resolve solution gaps.
Maintains documentation related to architecture decisions, configurations, and operating procedures.
Stays informed on emerging AI capabilities and recommends practical applications for business needs.
Required Skills & Experience
Bachelor s degree in Data Science, Mathematics, Computer Science, Human Resources Technology, Business Technology, Information Systems, or related field; or equivalent experience.
Experience in technology, business systems, analytics, automation, HR technology, AI solutions, or related fields.
Understanding of generative AI concepts and large language model capabilities.
Experience using Microsoft 365, Power Platform, Copilot Studio, Azure AI services, or similar technologies.
Experience gathering business requirements and translating them into technology-enabled solutions.
Strong analytical and problem-solving skills.
Effective written and verbal communication skills.
Ability to translate business requirements into technical solution concepts.

Nice-to-haves

Preferred Skills & Experienc e

Application prep

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Keywords to mirror

aiazureaccessibility

Platform: workday
Effort: long