Job description

Oversees the administration, maintenance and upgrade of the Human Resources (HR) technology systems and Human Resource Information Services (HRIS). Coordinates project management, planning, system design, testing, configuration, implementation, and rollout of moderately complex HR technology projects and process improvements. Serves as a subject matter expert for at least one HR technology system. Responsible for delivering data and analytical insight to support and develop HR best practices for Human Resources Administration (HRA) through complex analysis, testing, reporting, dashboard creation, data visualization and serving as the department’s compliance champion. Assist with process review engagements to gather data, analyze and develop strategies to support enhanced controls with HRA business processes. The ideal candidate combines systems thinking, product mindset, and user experience (UI/UX) thinking to design workforce management capabilities that reduce administrative effort and allow frontline employees and managers to focus on running the operation. Location Details This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week Preferred Qualifications • Demonstrated systems-thinking capabilities and the ability to understand how people, processes, data, and technology interact across an end-to-end workflow. • Experience improving user experiences (UI/UX), workflows, or business processes with a focus on reducing effort, simplifying work, and increasing adoption. • Experience in Product Management, Workforce Management, Industrial Engineering, Operations, Business Analysis, or Process Improvement. • Ability to challenge existing processes and recommend simpler, more scalable solutions. • Strong stakeholder management and communication skills. • Experience working across Business, Operations, HR, Product, and Technology teams. • Understanding of what makes a useful dashboard, KPI, or reporting solution, and the ability to translate business needs into meaningful measures of success. • Curiosity, learning agility, and a desire to improve the employee and manager experience. Essential Functions • Analyzes HR systems and developing major technical automated solutions; business/statistical analysis, which includes extracting, analyzing, and reporting on business data to support business strategy • Analyzes data methods, evaluates, develops, tests and implements processes • Designs and implements improvement to existing processes to ensure cost-saving, time-saving, quality improvement and customer satisfaction • Leads medium complexity project(s), or support more senior level project manager on high complexity projects, including providing frequent and clear communications regarding the status of initiatives to keep stakeholders and leadership informed of status • Assist with the design of dashboard creations and data visualization tools to customize views of metrics over large data sets • Coordinates all basic and moderately complex troubleshooting with end users. • Works with system vendors to resolve issues and gain a better understand of products to ensure alignment and continued system-wide improvement of the HR technology systems. • Manages and develops custom queries to meet the requirements of HR management, staff and others; coordinates scheduled and ad hoc reporting. • Designs and implements improvement to existing processes to ensure cost-saving, time-saving, quality improvement and customer satisfaction. • Coordinates all basic and moderately complex troubleshooting with end users • Works with system vendors to resolve issues and gain a better understand of products to ensure alignment and continued system-wide improvement of the HR technology systems. • Manages and develops custom queries to meet the requirements of HR management, staff and others; coordinates scheduled and ad hoc reporting. • Serves as project lead on moderately complex HR technology systems to support policy and process changes. • Builds relationships with operating companies to ensure the sharing of existing successful practices and intelligent utilization. • Provides analytical, functional and project management support to multiple moderately complex HR projects and initiatives. • Evaluates, assesses and maintains HRIS foundation data structure to ensure compatibility with operational and cross functional areas within the company. • Performs periodic audits of critical data elements, systems configuration and system processes. • Troubleshoots moderately complex HR technology system issues and communicates with technical staff and user • Builds relationships with operating companies to ensure the sharing of existing successful practices and intelligent utilization. • Provides analytical, functional and project management support to multiple moderately complex HR projects and initiatives. • Evaluates, assesses and maintains HRIS foundation data structure to ensure compatibility with operational and cross functional areas within the company. • Performs periodic audits of critical data elements, systems configuration and system processes. • Troubleshoots moderately complex HR technology system issues and communicates with technical staff and user • Serves as a subject matter expert for HR processes, resources, programs; troubleshooting and to provide system knowledge support and develop/mentor critical skill sets in lower-level analyst positions • Perform other duties as assigned Minimum Education Bachelor’s Degree in Business, Information Technology, Engineering, Human Resources, or related field required. Minimum Experience Two (2)+ years experience required in HR technology systems or related area. Knowledge, Skills and Abilities Knowledge of the company human resource policies and procedures. Strong analytical and communication skills. Software skills, including use of Microsoft Office software and web-based applications Knowledge of data mining and reporting tools. Working knowledge of HR technology systems HRC systems required Verbal and written communication skills necessary to explain complex (and/or) confidential information Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs Ability to troubleshoot issues, draws resources, and develops solutions. Ability to mentor, coach and act as a knowledge resource to other employees. Ability to serve as a change agent and project leader while working with various audiences and teams. Job conditions Minimal travel required. Preferred Qualifications: Pay Transparency: HRIS Specialist Range: USD Monthly: USA: 4882-10414, CO: 4882-9980, CA: 5153-8461, NJ: 5153-8244, ME, OH, VT: 5153-8678, MN: 5153-9546, IL, NV: 5153-9980, MD, NY, VA, WA: 5153-10414, MA: 5424-10414, RI: 5966-9546, CT: 5966-9980, DC, HI: 6238-9980, NYC: 6238-10414. Sr HRIS Specialist Range: USD Monthly: USA: 6169-13572, CO: 6169-13006, CA: 6512-10898, NJ: 6512-10419, ME, OH, VT: 6512-11310, MN: 6512-12441, IL, NV: 6512-13006, MD, NY, VA, WA: 6512-13572, MA: 6854-13572, RI: 7540-12441, CT: 7540-13006 , DC, HI: 7882-13006, NYC: 7882-13572. HRIS Bus Advisor Range: USD Monthly: USA: 7094-15607, CO: 7094-14957, CA: 7488-12533, NJ: 7488-11980, ME, OH, VT: 7488-13006, MN: 7488-14307, IL, NV: 7488-14957, MD, NY, VA, WA: 7488-15607, MA: 7882-15607, RI: Pay: 8671-14307, CT: 8671-14957, DC, HI: 9065-14957, NYC: 9065-15607. Additional Details: Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage. For details on our comprehensive benefits, click here . Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com . Applicants have rights under Federal Employment Laws: • Know Your Rights • Pay Transparency • Family and Medical Leave Act (FMLA) • Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice ( bilingual ) • Right to Work Notice ( English ) / ( Spanish )

Requirements

Must-haves

Location Details
Analyzes HR systems and developing major technical automated solutions; business/statistical analysis, which includes extracting, analyzing, and reporting on business data to support business strategy
Analyzes data methods, evaluates, develops, tests and implements processes
Designs and implements improvement to existing processes to ensure cost-saving, time-saving, quality improvement and customer satisfaction
Assist with the design of dashboard creations and data visualization tools to customize views of metrics over large data sets
Coordinates all basic and moderately complex troubleshooting with end users.
Works with system vendors to resolve issues and gain a better understand of products to ensure alignment and continued system-wide improvement of the HR technology systems.
Manages and develops custom queries to meet the requirements of HR management, staff and others; coordinates scheduled and ad hoc reporting.
Designs and implements improvement to existing processes to ensure cost-saving, time-saving, quality improvement and customer satisfaction.
Coordinates all basic and moderately complex troubleshooting with end users
Works with system vendors to resolve issues and gain a better understand of products to ensure alignment and continued system-wide improvement of the HR technology systems.
Manages and develops custom queries to meet the requirements of HR management, staff and others; coordinates scheduled and ad hoc reporting.
Serves as project lead on moderately complex HR technology systems to support policy and process changes.
Builds relationships with operating companies to ensure the sharing of existing successful practices and intelligent utilization.
Provides analytical, functional and project management support to multiple moderately complex HR projects and initiatives.

Nice-to-haves

Demonstrated systems-thinking capabilities and the ability to understand how people, processes, data, and technology interact across an end-to-end workflow.
Experience improving user experiences (UI/UX), workflows, or business processes with a focus on reducing effort, simplifying work, and increasing adoption.
Experience in Product Management, Workforce Management, Industrial Engineering, Operations, Business Analysis, or Process Improvement.
Ability to challenge existing processes and recommend simpler, more scalable solutions.
Strong stakeholder management and communication skills.
Experience working across Business, Operations, HR, Product, and Technology teams.
Understanding of what makes a useful dashboard, KPI, or reporting solution, and the ability to translate business needs into meaningful measures of success.
Curiosity, learning agility, and a desire to improve the employee and manager experience.
Pay: 8671-14307, CT: 8671-14957, DC, HI: 9065-14957, NYC: 9065-15607.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: paradox
Effort: medium