Job description

The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference. Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries. The Product Strategy Intern will help drive strategy for a Contact Center spanning customer service, collections, and loss mitigation. Responsibilities • Work with the team to drive strategy for a Contact Center, including capabilities across customer service, collections, and loss mitigation • Document workflows across customer service, collections, and loss mitigation • Evaluate mortgage servicing contact center performance metrics to identify efficiency gaps • Assess how technology can be leveraged to automate manual tasks • Perform additional duties and contribute to projects as assigned Knowledge and Experience • Must be currently enrolled in a degree program at an accredited university and be at least advancing to their junior year of study • Ability to break down complex operational problems into structured solutions • Strong written and verbal communication skills • Ability to translate data into business insights Internship Program Schedule To accommodate varying academic calendars, the ICE Internship Program offers two schedule options: • Option 1: May 24, 2027 – August 6, 2027 • Option 2: June 7, 2027 – August 20, 2027 Candidates will be asked to select their preferred session during the application process. Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated. Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Requirements

Must-haves

The Product Strategy Intern will help drive strategy for a Contact Center spanning customer service, collections, and loss mitigation.
Work with the team to drive strategy for a Contact Center, including capabilities across customer service, collections, and loss mitigation
Document workflows across customer service, collections, and loss mitigation
Evaluate mortgage servicing contact center performance metrics to identify efficiency gaps
Assess how technology can be leveraged to automate manual tasks
Perform additional duties and contribute to projects as assigned
Knowledge and Experience
Must be currently enrolled in a degree program at an accredited university and be at least advancing to their junior year of study
Ability to break down complex operational problems into structured solutions
Strong written and verbal communication skills
Ability to translate data into business insights
Internship Program Schedule
To accommodate varying academic calendars, the ICE Internship Program offers two schedule options:
Option 1: May 24, 2027 – August 6, 2027
Option 2: June 7, 2027 – August 20, 2027
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Nice-to-haves

Candidates will be asked to select their preferred session during the application process.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Professional Development