Job description

Join our team as a Network & Systems Administrator and support the U.S. Coast Guard’s new National Coast Guard Museum in New London, Connecticut by serving as the museum’s primary on-site IT professional. You will run its networks, systems and exhibit technology, ensure reliable, secure technology for museum staff and an expected 300,000 visitors a year. FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment. **Position is contingent upon contract award** Work Schedule and Location: On-Site: Full-time, onsite at the National Coast Guard Museum in New London, CT. As the museum’s primary on-site IT professional, expect some weekend, holiday and evening event support; the museum is open 363 days a year, 9:00 AM–5:00 PM. No travel required. • Monitor and maintain the museum’s network infrastructure, including switching, wireless, network segmentation and visitor Wi-Fi. • Troubleshoot network performance and coordinate incidents and changes with Coast Guard Academy Information Services. • Support workstations, software, peripherals and operational technology; handle installations, configuration, patching, backup and recovery. • Serve as the primary technical liaison for exhibit technology: media systems, digital signage, interactive displays, kiosks and content platforms. • Work with AV & Technology Specialists, exhibit technicians, integrators and vendors on testing, deployment and maintenance. • Support cybersecurity work, including vulnerability remediation, access management and security reporting, and maintain technology inventories and lifecycle plans. • Provide technical support for museum events, including connectivity, presentation systems and streaming. Required: • 8+ years of progressively responsible experience supporting enterprise networks, wireless infrastructure, information systems, endpoint devices and operational technologies. • Current CompTIA Network+ certification. • Experience with enterprise switching and wireless networks, VLANs, public Wi-Fi, TCP/IP, and structured cabling and fiber. • Experience administering Windows and macOS systems, including software deployment, patch management, endpoint security and backup/recovery. • Knowledge of NIST cybersecurity principles, access control, vulnerability remediation and incident reporting. • Ability to pass a federal Public Trust background investigation and obtain a Common Access Card. Desired: • Bachelor’s degree in information technology, computer science, information systems, cybersecurity, or a related field (experience and certifications may substitute). • CompTIA Security+, Certified Wireless Network Administrator (CWNA), or certifications in virtualization, cloud, audiovisual or exhibit technologies. • Experience in a museum, educational institution, public attraction, government facility or similar public-facing environment. • Experience with digital signage, media servers, interactive exhibits, kiosks or theater technology. • AV integration, digital asset management or disaster recovery experience, and skill explaining technology to non-technical staff. At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including: • Health Insurance • Dental Insurance • Vision Insurance • Long-term and Short-term Disability Insurance • Life Insurance • 401(k) Plan • Holiday Pay • Paid Time Off FWI is an Equal Opportunity Employer, including disability/vets. Negotiable

Requirements

Must-haves

FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment.
Position is contingent upon contract award**
Monitor and maintain the museum’s network infrastructure, including switching, wireless, network segmentation and visitor Wi-Fi.
Troubleshoot network performance and coordinate incidents and changes with Coast Guard Academy Information Services.
Support workstations, software, peripherals and operational technology; handle installations, configuration, patching, backup and recovery.
Serve as the primary technical liaison for exhibit technology: media systems, digital signage, interactive displays, kiosks and content platforms.
Work with AV & Technology Specialists, exhibit technicians, integrators and vendors on testing, deployment and maintenance.
Support cybersecurity work, including vulnerability remediation, access management and security reporting, and maintain technology inventories and lifecycle plans.
Provide technical support for museum events, including connectivity, presentation systems and streaming.
8+ years of progressively responsible experience supporting enterprise networks, wireless infrastructure, information systems, endpoint devices and operational technologies.
Current CompTIA Network+ certification.
Experience with enterprise switching and wireless networks, VLANs, public Wi-Fi, TCP/IP, and structured cabling and fiber.
Experience administering Windows and macOS systems, including software deployment, patch management, endpoint security and backup/recovery.
Knowledge of NIST cybersecurity principles, access control, vulnerability remediation and incident reporting.
Ability to pass a federal Public Trust background investigation and obtain a Common Access Card.

Nice-to-haves

Bachelor’s degree in information technology, computer science, information systems, cybersecurity, or a related field (experience and certifications may substitute).
CompTIA Security+, Certified Wireless Network Administrator (CWNA), or certifications in virtualization, cloud, audiovisual or exhibit technologies.
Experience in a museum, educational institution, public attraction, government facility or similar public-facing environment.
Experience with digital signage, media servers, interactive exhibits, kiosks or theater technology.
AV integration, digital asset management or disaster recovery experience, and skill explaining technology to non-technical staff.
Long-term and Short-term Disability Insurance
FWI is an Equal Opportunity Employer, including disability/vets.

Application prep

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Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Professional Development