NLB services is seeking employees for the position of Product Development Manager/ Product Analyst at Bentonville, AR one of its direct client. Interested folks please share your resume with prabhat(dot)kumar (at )nlbservices(dot)com or call me directly at 904-677-5904.
Position: Product Development Manager/ Product Analyst
Location: Bentonville, AR
Job description
Position Summary
Client is looking for a strong individual with leadership skills who excels in market place product analysis and on-boarding sellers. The person also would need to have strong verbal and written communication to address the product/technical issues.
Job Description:
· To work as Integration Engineer to onboard sellers from end to end by helping them clarifying their questions and resolving all integration issues.
· Plan and meet the weekly target to onboard sellers.
· Understand business flows, tools, trouble shoot and support seller issues using tools.
· Highlight issues, share progress and status reports to client managers and involve right team for issue resolution as required.
· Ongoing management of seller issues, queries throughout the integration journey
· Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
· Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs.
· Process improvements to reduce onboarding efforts and costs.
· Institute and monitor onboarding case resolution metrics and drive efficiencies.
· Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.
· Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process.
· Work with internal teams to set up appropriate systems, code promotions into production until seller can go live.
· Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers.
· Help to integrate partners to MP infrastructure
Minimum Qualifications
• Bachelor's Degree and 4 years’ experience
• Prior experience in leading teams
Additional Preferred Qualifications
• Experience in using market place portal and other supporting tools, alerts, reports and analytics.
• Basic knowledge in Java, web services and database.
• Ability to summarize and present complex issues to a variety of audiences: technical and non-technical
Thanks & Regards,
Prabhat Kumar
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Next Level Business Services, Inc.
Staffing|Consulting|Outsourcing
Phone: +1 (904) 677-5904 | Fax: +1 (608)646-8326
e-Mail: prabhat(dot)kumar (at )nlbservices(dot)com | Web: www.nlbservices.com
All your information will be kept confidential according to EEO guidelines.