Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ). About the Role As a Director of Operations, you’ll drive operational excellence and financial discipline across a major telecommunications account while partnering with executive leadership to optimize business efficiency, procurement, and capacity. In this role, you will champion delivery teams by streamlining processes and clearing roadblocks—empowering successful execution without direct day-to-day management of the PM department. Responsibilities: Account Operations and Business Management Daily operational oversight to align workflows and resources with business requirements Establishing operational rhythms, reporting structures, and account-wide accountability Proactive identification of operational risks and development of mitigation solutions Driving consistency across account tools, documentation, and ways of working Visibility for senior leadership into account health, priorities, and critical issues Operational escalation partnership to resolve complex challenges and pathfinding Capacity, Staffing and Resource Management Account-wide capacity planning aligned to workload, scope, and strategic priorities Partnership with Finance and Talent on staffing forecasts, hiring, and freelance strategy Monitoring utilization and capacity trends to mitigate staffing risks Organizational design support balancing business needs with financial targets Optimizing team structures and resource allocation as account needs evolve Financial and Procurement Operations Close partnership with Finance on financial health, burn rates, and staffing costs Oversight of procurement processes and annual financial reconciliation Ensuring clear processes for managing scope changes and resource utilization Financial risk identification and partnership on operational mitigation plans Support for annual planning and ongoing account financial reporting PM Department Support and Enablement Operational partnership to PM leadership on account priorities and resource needs Development of scalable solutions, tools, and processes for recurring challenges Thought partnership and escalation support for complex operational issues Strengthening PM ways of working for consistency and scalability Guidance on capacity, workload management, and cross-functional challenges Facilitating cross-functional resolution for department-level issues Empowering PM leadership to manage their teams independently Process and Ways of Working Institutionalizing account-wide processes to improve efficiency and clarity Identifying opportunities to simplify and automate manual workflows Driving adoption of shared tools and reporting for a consistent source of truth Establishing effective operating rhythms across leadership and functional partners Ensuring operational scalability as the account and workload evolve Leadership and Cross-Functional Partnership Trusted operational partnership to account leadership and department heads Connecting disciplines to resolve challenges holistically and remove silos Creating clarity around decision-making and ownership in ambiguous situations Fostering transparency, accountability, and proactive problem-solving Strategic, solutions-oriented perspective on complex business challenges Ensuring business continuity and momentum during leadership transitions About You The essentials: 8+ years of expertise in senior-level account, agency, or business operations and project leadership Background navigating operational needs within high-velocity agency, marketing, or client-services environments Direct experience driving account-wide capacity planning, staffing strategies, and workload forecasting Financial partnership proficiency across budget management, utilization tracking, and annual reconciliation Oversight of procurement workflows, vendor relations, and resource-linked financial operations History of institutionalizing scalable operating processes and cross-functional Ways of Working Collaborative support for PM and functional leadership to improve effectiveness and remove barriers Ability to influence stakeholders and drive accountability within complex matrixed organizations Strategic problem-solving skills to mitigate operational risks and navigate business ambiguity Aptitude for providing senior leadership with clear visibility into complex financial and staffing data At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission. This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time. #LI-hybrid #LI-MJ1 GH12770 What We Offer Benefits Excellent, full coverage medical, dental, and vision insurance - more about our coverage here ! Generous PTO and 15 company-wide holidays 401k with company contribution Paid parental leave Work-life balance with an emphasis on personal well-being Career growth in a disruptor space & entrepreneurial opportunities within the Monks network A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more! Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here !) This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time. Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status. Salary Range: $120,000 — $130,000 USD About Monks Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect. This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

Requirements

Must-haves

Account Operations and Business Management
Daily operational oversight to align workflows and resources with business requirements
Establishing operational rhythms, reporting structures, and account-wide accountability
Proactive identification of operational risks and development of mitigation solutions
Driving consistency across account tools, documentation, and ways of working
Visibility for senior leadership into account health, priorities, and critical issues
Operational escalation partnership to resolve complex challenges and pathfinding
Capacity, Staffing and Resource Management
Account-wide capacity planning aligned to workload, scope, and strategic priorities
Partnership with Finance and Talent on staffing forecasts, hiring, and freelance strategy
Monitoring utilization and capacity trends to mitigate staffing risks
Organizational design support balancing business needs with financial targets
Optimizing team structures and resource allocation as account needs evolve
Financial and Procurement Operations
Close partnership with Finance on financial health, burn rates, and staffing costs
Oversight of procurement processes and annual financial reconciliation
Ensuring clear processes for managing scope changes and resource utilization
Financial risk identification and partnership on operational mitigation plans
Support for annual planning and ongoing account financial reporting
PM Department Support and Enablement
Operational partnership to PM leadership on account priorities and resource needs
Development of scalable solutions, tools, and processes for recurring challenges
Thought partnership and escalation support for complex operational issues
Strengthening PM ways of working for consistency and scalability

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Parental Leave