Job description

As a Sr. Technical Writer II , you will work alongside engineers responsible for cloud services, a suite of continuous integration and continuous delivery (CI/CD) tools, and the container-based infrastructure platform to turn firsthand knowledge of how these services are built and operated into clear, accurate documentation. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. What you’ll do: Work directly with the cloud, CI/CD toolchain, and container-based platforms infrastructure teams to understand how services are designed, delivered, operated, and supported. Create and maintain system documentation, SOPs, runbooks, user guides, technical diagrams, workflows, and roadmaps for internal teams and service users. Build a consistent documentation framework with templates, content standards, ownership, review schedules, and clear publishing practices. Turn engineering discussions and system changes into accurate guidance and briefings for technical teams and senior government stakeholders. Verify content with technical owners and keep knowledge assets current throughout the service lifecycle. Use approved automation and AI tools to streamline drafting, review, publishing, and maintenance while verifying technical accuracy and following security requirements. Manage documentation priorities and deliverables independently in an Agile environment. What you’ll need to succeed: Active TS/SCI with CI Poly security clearance. 7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role. Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets. Experience developing technical diagrams, charts, and graphics for a variety of audiences. Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices. Ability to work independently, and experience working in an Agile Software environment. SALARY RANGE: $100,000 – $175,000 The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experience The specific responsibilities of the role and organizational needs Internal equity and alignment with current team compensation This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include: Performance-based bonuses Company-paid training and/or certifications Referral bonuses Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration. Additional Compensation : This role may also be eligible for bonuses and/or additional incentives based on individual and company performance. Benefits : All full-time employees are eligible to participate in our benefits programs: Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off (PTO) and holidays Parental Leave and dependent care Flexible work arrangements Professional development opportunities Employee assistance and wellness programs Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits . Plus, check out our accolades. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here .

Requirements

Must-haves

Work directly with the cloud, CI/CD toolchain, and container-based platforms infrastructure teams to understand how services are designed, delivered, operated, and supported.
Create and maintain system documentation, SOPs, runbooks, user guides, technical diagrams, workflows, and roadmaps for internal teams and service users.
Build a consistent documentation framework with templates, content standards, ownership, review schedules, and clear publishing practices.
Turn engineering discussions and system changes into accurate guidance and briefings for technical teams and senior government stakeholders.
Verify content with technical owners and keep knowledge assets current throughout the service lifecycle.
Use approved automation and AI tools to streamline drafting, review, publishing, and maintenance while verifying technical accuracy and following security requirements.
Manage documentation priorities and deliverables independently in an Agile environment.
Active TS/SCI with CI Poly security clearance.
7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.
Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.
Experience developing technical diagrams, charts, and graphics for a variety of audiences.
Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.
Ability to work independently, and experience working in an Agile Software environment.
The candidate's professional background and relevant work experience
The specific responsibilities of the role and organizational needs
Internal equity and alignment with current team compensation
Performance-based bonuses
Company-paid training and/or certifications
Referral bonuses
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation : This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits : All full-time employees are eligible to participate in our benefits programs:
Flexible work arrangements
Professional development opportunities

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

ci/cdaiagile

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Parental Leave

Wellness

Professional Development