Instructional Designer / Content Development Lead- , VA 1
Serco Inc.· Defense & Government Services· Oct 16, 2026 · 12d ago
Suffolk, Virginia
Location
In office
Work mode
Full-time
Schedule
Lead/Staff
Level
$124K–$184K est.
Estimated compensation
8+ years exp
Experience
Job description
Position Description & Qualifications
Looking for an opportunity to lead instructional design and courseware development for a mission-focused learning platform that supports more than 2.5 million users? Discover this opportunity supporting Joint Knowledge Online in Suffolk, VA, where you will bring your planning, coordination, and customer engagement skills to help Serco deliver high-quality training solutions for the Joint Staff and broader defense community. In this role, you will serve as a key link between the government customer, internal teams, external partners, and courseware development teams to keep work aligned, on track, and responsive to task order requirements.
This position is contingent upon the ability to obtain/maintain/transfer an active Department of War Secret security clearance.
In this role, you will:
• Scheduling and tracking of planned production; and reporting of said progress to government and contractor leadership.
• Employee will serve as the Content Development Lead in the supervision of both internal and external content development teams per the requirements of the JKO task order. Will work directly with the government Knowledge Services Chief.
• Must assist the Knowledge Services Chief with the tracking of all projects in the development phase, as required and have the ability to plan work and to track progress via project management tools.
• Must understand the limits of the statement of work and how to apply them to the work of their team. Their team will consist of the internal courseware developers (Instructional System Designers, Graphic Artists, and Video Production) as well as several external teams around the country.
• Must be able to schedule and assign work to all participants, monitor progress, and deliver quality products on or ahead of schedule.
• Manage via task oriented terms, and must be able to handle multiple projects at all IMI Levels, including desktop and Virtual Classroom (VCLASS).
To be successful in this role, you will have:
• Ability to obtain/maintain/transfer an active Department of War Secret security clearance.
• A Bachelor’s degree in Multi-media Design or Instructional Design or a related field with 8 years experience in the field is a must, with JKO experience and System Administration level access to JKO tool suites a plus. • OR a High School Diploma and 12 years of experience.
• The ability to travel up to 10%.
• Must be able to work on-site in Suffolk, VA.
Additional desired experience and skills:
• An active Department of War Secret Security clearance.
• A Master's degree.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: careers.serco-na.com . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan
To review all Serco benefits please visit: careers.serco-na.com .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
Requirements
Must-haves
Position Description & Qualifications
This position is contingent upon the ability to obtain/maintain/transfer an active Department of War Secret security clearance.
Scheduling and tracking of planned production; and reporting of said progress to government and contractor leadership.
Must assist the Knowledge Services Chief with the tracking of all projects in the development phase, as required and have the ability to plan work and to track progress via project management tools.
Must be able to schedule and assign work to all participants, monitor progress, and deliver quality products on or ahead of schedule.
Manage via task oriented terms, and must be able to handle multiple projects at all IMI Levels, including desktop and Virtual Classroom (VCLASS).
To be successful in this role, you will have:
Ability to obtain/maintain/transfer an active Department of War Secret security clearance.
The ability to travel up to 10%.
Must be able to work on-site in Suffolk, VA.
An active Department of War Secret Security clearance.
A Master's degree.
Company Overview
Nice-to-haves
None flagged.
Application prep
Use the role’s language and application details while tailoring your materials.