Job description

Build the Future with Us — EquipmentShare is Hiring a T3 Content and Technical Writer At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a T3 Content and Technical Writer at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The T3 Content and Technical Writer brings creativity and precision to their work, helping tell the T3 story through clear, engaging, and impactful content. This role develops and supports customer-facing communications, digital content, technical documentation, and knowledge resources to help customers and employees use T3 successfully. By partnering with cross-functional stakeholders, this role helps create, maintain, and improve content while ensuring T3’s voice remains consistent across customer and employee touchpoints Primary Responsibilities Perform job duties in accordance with EquipmentShare’s vision, mission, and values. Develop, contribute, revise, and maintain customer-facing communications, sales enablement resources, technical documentation, knowledge base articles, SOPs, playbooks, user guides, training materials, and operational documentation. Develop content that supports customer education, employee enablement, sales enablement, product adoption, and business operations. Coordinate with Product, Marketing, and other stakeholders to align messaging and improve the overall knowledge experience. Partner with cross-functional teams and subject matter experts to develop, review, coordinate, and publish content that supports customer education, training, sales enablement, and product adoption. Translate technical, operational, and product information into clear, accurate, and engaging content for diverse audiences. Leverage AI tools to accelerate content creation, editing, organization, and maintenance while ensuring accuracy, quality, and consistency. Help establish and maintain documentation standards, templates, style guides, and governance practices to ensure consistent, high-quality content. Review, edit, and continuously improve content to ensure accuracy, consistency, accessibility, branding, and alignment with business objectives. Partner with Product and other stakeholders to ensure customer communications, documentation, and training resources reflect product enhancements, business initiatives, and process changes. Create visual content, including screenshots, diagrams, workflow maps, videos, and other supporting resources, to enhance understanding. Analyze stakeholder feedback, content usage, and support trends to identify content gaps and continuously improve documentation and knowledge resources. Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special . Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Exemplary written and verbal communication skills with a talent for creating clear, engaging, and audience-appropriate content. Strong technical writing, editing, proofreading, and quality assurance skills with exceptional attention to detail. Demonstrated proficiency in developing sales enablement resources, customer-facing communications, technical documentation, knowledge base content, training materials, and operational documentation. Skilled at translating complex technical and operational information into user-friendly documentation and communications. Proven collaboration skills with cross-functional teams and subject matter experts. Strong understanding of content strategy, knowledge management, and documentation best practices. Continuous learning mindset with an interest in emerging AI tools and technologies, and the ability to leverage AI to research, create, refine, and maintain high-quality content. Excellent organizational and project management skills with the ability to manage multiple projects and deadlines simultaneously. Strong analytical and critical thinking skills to identify content gaps, improve documentation, and recommend process improvements. Customer-focused mindset with a passion for creating content that enhances the customer and employee experience.e Education and Experience : Bachelor's degree in Communications, English, Journalism, Marketing, Technical Writing, or related field preferred. At least 3 years of experience in content development, technical writing, communications, customer education, or a related field. Experience creating customer-facing communications, technical documentation, knowledge base content, training materials, or operational documentation. Experience working with content management systems (CMS), knowledge base platforms, learning management systems (LMS), or documentation tools preferred. Experience in SaaS, technology, or construction/fleet management industries is preferred. Physical Requirements: Prolonged periods sitting at a desk and working on a computer A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Requirements

Must-haves

Build the Future with Us — EquipmentShare is Hiring a T3 Content and Technical Writer
Perform job duties in accordance with EquipmentShare’s vision, mission, and values.
Develop content that supports customer education, employee enablement, sales enablement, product adoption, and business operations.
Coordinate with Product, Marketing, and other stakeholders to align messaging and improve the overall knowledge experience.
Partner with cross-functional teams and subject matter experts to develop, review, coordinate, and publish content that supports customer education, training, sales enablement, and product adoption.
Translate technical, operational, and product information into clear, accurate, and engaging content for diverse audiences.
Leverage AI tools to accelerate content creation, editing, organization, and maintenance while ensuring accuracy, quality, and consistency.
Help establish and maintain documentation standards, templates, style guides, and governance practices to ensure consistent, high-quality content.
Review, edit, and continuously improve content to ensure accuracy, consistency, accessibility, branding, and alignment with business objectives.
Partner with Product and other stakeholders to ensure customer communications, documentation, and training resources reflect product enhancements, business initiatives, and process changes.
Create visual content, including screenshots, diagrams, workflow maps, videos, and other supporting resources, to enhance understanding.
Analyze stakeholder feedback, content usage, and support trends to identify content gaps and continuously improve documentation and knowledge resources.
Why EquipmentShare?
We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special .
Perks & Benefits
Competitive compensation
Generous PTO + paid holidays
Company events, food truck nights
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
See challenges as opportunities

Nice-to-haves

Bachelor's degree in Communications, English, Journalism, Marketing, Technical Writing, or related field preferred.
Experience working with content management systems (CMS), knowledge base platforms, learning management systems (LMS), or documentation tools preferred.
Experience in SaaS, technology, or construction/fleet management industries is preferred.

Application prep

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Keywords to mirror

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Platform: greenhouse
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Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Wellness

Professional Development