Desktop Support Team Lead
Ascension Federal Services Inc· Defense & Intelligence· Oct 7, 2025 · 13mo agoPosted 385 days ago
Palm Beach, FL
In office
Full-time
Lead/Staff
$165K–$222K est.
5+ years exp
Before you apply
Ghost Signal:
Open since October 7, 2025 — 385 days, and still accepting applications.
Job description
Desktop Support Team Lead
Location: Palm Beach, FL, 33410
Job Description:
We are seeking a highly skilled Desktop Support Team Lead to join our team in Palm Beach, FL. The ideal candidate will have a strong background in desktop support and experience leading a team of technical professionals. The Desktop Support Team Lead will be responsible for overseeing the day-to-day operations of the desktop support team, providing technical guidance and support to team members, and ensuring that all desktop support issues are resolved in a timely and efficient manner.
Responsibilities:
• Lead a team of desktop support technicians in providing technical support to end users
• Manage and prioritize support tickets to ensure timely resolution of issues
• Provide technical guidance and training to team members
• Troubleshoot and resolve complex desktop support issues
• Collaborate with other IT teams to ensure seamless integration of desktop support services
• Develop and maintain desktop support documentation and procedures
Qualifications:
• 5+ years of experience in desktop support
• 5+ years of experience in a leadership or supervisory role
• Strong knowledge of Windows 11/Office 365 and Mac operating systems
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
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