Job description

Are you passionate about building and maintaining the infrastructure that powers some of the world's most impactful technology? Do you thrive when diagnosing complex system issues, turning manual processes into automated solutions, and driving projects from concept to completion? As a Systems Administrator Engineer III at Amazon, you will serve as a technical leader responsible for designing, operating, and improving the systems and services that keep our operations running smoothly. You will work across multiple technology domains, including operating systems, networking, hardware, and software, to solve challenging problems and deliver reliable, high-performing infrastructure. This role blends hands-on engineering with project leadership, giving you the opportunity to plan and execute technical initiatives, mentor fellow engineers, and shape the technical direction of your team while collaborating with partners across the organization. Key job responsibilities - Lead the design, implementation, and continuous improvement of systems and services within your team's scope, ensuring they are highly available, performant, secure, and maintainable. - Diagnose and resolve complex technical issues across multiple technology areas, determining both short-term mitigations and long-term solutions while minimizing customer impact. - Plan and manage technical projects end to end, including scoping work, defining milestones, tracking deliverables, and coordinating across teams to keep initiatives on schedule. - Develop and maintain automation that simplifies operational workloads, scales infrastructure, and reduces points of failure across managed systems. - Drive the creation and review of standard operating procedures, runbooks, and technical documentation while communicating project status, trade-offs, and risks to both technical and non-technical audiences. A day in the life You might start your morning reviewing system health dashboards and triaging alerts before joining a project stand-up to check progress against milestones. After lunch, you could be leading an implementation review with your team, then coordinating with partner teams on dependencies for an upcoming deployment. Later in the afternoon, you shift to root-cause analysis on a performance anomaly, documenting findings and updating your project tracker before wrapping up. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Our team is focused on delivering reliable, scalable infrastructure that supports Amazon's mission to be the most customer-centric company on Earth. We value collaboration, continuous learning, and a commitment to operational excellence. As we look ahead, we are investing in automation and system resilience to meet growing demands, and you will play a key role in planning and executing those initiatives. If you are excited about combining technical depth with project leadership at scale, we would love to hear from you. - Bachelor's degree or above in Industrial Engineering, Mechanical Engineering, or other STEM field - 7+ years of technical program management experience - Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership - Experience managing external vendors and contractors — including generating RFPs, and setting requirements and Service Level Agreements (SLAs). - Ability to travel 75% within the domestic US - 5+ years of operations, automation, and process improvement experience - 3+ years of team development experience - Experience with retrofits, launches, or automation deployments, or experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites - Experience rapidly growing an organization and attracting, hiring, and maintaining top talent - Master’s degree in an engineering discipline, or an MBA, or 10+ years of progressive technical program and people-leadership experience. - Deep robotics or automation domain expertise — knowledge of robotic systems, mechatronics, controls, PLCs, industrial networking, and associated software. - Experience deploying technologies across a range of maturity, from early alpha/beta pilots through mature, Generally Available products. - Track record of owning KPI metrics (on-time delivery, cost, quality, safety, and sustainability) across a portfolio and driving measurable operational-excellence and continuous-improvement results. - Proficiency with data analysis and program-management tooling (e.g., SQL, Tableau/QuickSight, MS Project, or equivalent) to deep-dive and root-cause portfolio-level issues. - PMP, Lean, Six Sigma (Green/Black Belt), or equivalent process- and quality-improvement certification. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs . USA, MA, N.Reading - 159,800.00 - 216,200.00 USD annually USA, MA, Westboro - 159,800.00 - 216,200.00 USD annually USA, TN, Nashville - 151,900.00 - 205,400.00 USD annually USA, TX, Austin - 159,800.00 - 216,200.00 USD annually USA, WA, Bellevue - 159,800.00 - 216,200.00 USD annually USA, WA, Seattle - 159,800.00 - 216,200.00 USD annually

Requirements

Must-haves

Key job responsibilities
Lead the design, implementation, and continuous improvement of systems and services within your team's scope, ensuring they are highly available, performant, secure, and maintainable.
Diagnose and resolve complex technical issues across multiple technology areas, determining both short-term mitigations and long-term solutions while minimizing customer impact.
Plan and manage technical projects end to end, including scoping work, defining milestones, tracking deliverables, and coordinating across teams to keep initiatives on schedule.
Develop and maintain automation that simplifies operational workloads, scales infrastructure, and reduces points of failure across managed systems.
Drive the creation and review of standard operating procedures, runbooks, and technical documentation while communicating project status, trade-offs, and risks to both technical and non-technical audiences.
A day in the life
About the team
Bachelor's degree or above in Industrial Engineering, Mechanical Engineering, or other STEM field
7+ years of technical program management experience
Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership
Experience managing external vendors and contractors — including generating RFPs, and setting requirements and Service Level Agreements (SLAs).
Ability to travel 75% within the domestic US
5+ years of operations, automation, and process improvement experience
3+ years of team development experience
Experience with retrofits, launches, or automation deployments, or experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
Experience rapidly growing an organization and attracting, hiring, and maintaining top talent
Master’s degree in an engineering discipline, or an MBA, or 10+ years of progressive technical program and people-leadership experience.
Deep robotics or automation domain expertise — knowledge of robotic systems, mechatronics, controls, PLCs, industrial networking, and associated software.
Experience deploying technologies across a range of maturity, from early alpha/beta pilots through mature, Generally Available products.
Track record of owning KPI metrics (on-time delivery, cost, quality, safety, and sustainability) across a portfolio and driving measurable operational-excellence and continuous-improvement results.
Proficiency with data analysis and program-management tooling (e.g., SQL, Tableau/QuickSight, MS Project, or equivalent) to deep-dive and root-cause portfolio-level issues.
PMP, Lean, Six Sigma (Green/Black Belt), or equivalent process- and quality-improvement certification.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sql

Platform: amazon
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Pto

Paid Time Off

Parental Leave