Job description

Dealpath is looking for a self-motivated Implementation Manager to join our growing team! As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward. You're excited about this opportunity because you’ll: Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices Improve existing implementation processes to increase speed, efficiency and customer satisfaction Actively identify growth opportunities in accounts Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations We are excited that you are: A self-motivated team player, ready to embrace a fast paced, high-growth environment Product-focused; you enjoy and feel challenged mastering new software Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues Qualifications: Bachelor’s degree or higher 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience Strong knowledge and proficiency in Excel / Google Sheets High attention to detail and accuracy Demonstrated ability to manage ambiguity and apply problem-solving skills Excellent verbal, written, and interpersonal communication skills For Bonus Points: Familiarity with SQL, Salesforce, and other Software-as-a-Service Commercial Real Estate background The Perks & Culture: Medical, dental, and vision insurance. Health Savings Account (HSA) & Flexible Spending Account (FSA) options. 401(k) retirement plan. Paid Parental Leave. Flexible Time Off (FTO) policy. Commuter benefits program. Monthly wellness reimbursement to support physical and mental well-being. Hybrid Work Policy, 3 days in office. For candidates based in California, the compensation range is $117,000 - $127,000 OTE. This position is also eligible for Dealpath's equity plan. Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process.Your actual compensation will be confirmed in writing at the time of offer. Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath : Dealpath is the world’s largest and most trusted AI-powered operating system for real estate investing. To date, the platform has powered more than $10 trillion in transactions, partnering with hundreds of firms, including leading global institutions such as Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, New York Life, UBS, Manulife, DWS, and Principal. By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture — we’d love to meet you! Interview Process Notice Dealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.

Requirements

Must-haves

Dealpath is looking for a self-motivated Implementation Manager to join our growing team!
You're excited about this opportunity because you’ll:
Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
Improve existing implementation processes to increase speed, efficiency and customer satisfaction
Actively identify growth opportunities in accounts
Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations
A self-motivated team player, ready to embrace a fast paced, high-growth environment
Product-focused; you enjoy and feel challenged mastering new software
Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes
Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
Bachelor’s degree or higher
3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
Strong knowledge and proficiency in Excel / Google Sheets
High attention to detail and accuracy
Demonstrated ability to manage ambiguity and apply problem-solving skills
Excellent verbal, written, and interpersonal communication skills
Familiarity with SQL, Salesforce, and other Software-as-a-Service
Commercial Real Estate background
Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
Flexible Time Off (FTO) policy.
Monthly wellness reimbursement to support physical and mental well-being.
Hybrid Work Policy, 3 days in office.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sqlai

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Parental Leave

Wellness