Job description

ABOUT SOLACE Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here bloomberg.com. ABOUT THE ROLE As a Clinical Operations Associate at Solace, you will be instrumental in bridging clinical excellence with operational execution. Reporting to the Chief of Staff to the Chief Medical Officer, you will ensure that our clinical programs deliver exceptional value to patients while maintaining the highest standards of quality and compliance. This is a unique opportunity to help shape how healthcare advocacy operates at scale. You'll work on high-visibility initiatives that directly impact patient outcomes. This role is remote in the Greater Boston area due to occasional in office work. Start date: July 2027. What You'll Do - Drive value and learn. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way - Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges. - Support and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace - Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver - Convert high-level clinical strategies into executable plans with clear metrics and accountability What You Bring - Have completed at least one internship or research project related to this field - Proof you are curious, passionate, and operationally-minded: We want to see examples of processes you created, tools you implemented, or chaos you tamed - Comfort with ambiguity and incomplete information. You don't need everything spelled out to make progress. - Clinical or healthcare interest is a significant plus—it'll help you understand context faster and build better systems, but we care more about operational chops than clinical credentials - Bias toward action balanced with humility: we want you to be hungry to solve problems but always ask "why is this problem happening, who has tried to solve it, and how can I learn from others?" Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Requirements

Must-haves

This is a unique opportunity to help shape how healthcare advocacy operates at scale. You'll work on high-visibility initiatives that directly impact patient outcomes.
This role is remote in the Greater Boston area due to occasional in office work. Start date: July 2027.
Drive value and learn. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way
Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges.
Support and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace
Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver
Convert high-level clinical strategies into executable plans with clear metrics and accountability
Have completed at least one internship or research project related to this field
Proof you are curious, passionate, and operationally-minded: We want to see examples of processes you created, tools you implemented, or chaos you tamed
Comfort with ambiguity and incomplete information. You don't need everything spelled out to make progress.
Clinical or healthcare interest is a significant plus—it'll help you understand context faster and build better systems, but we care more about operational chops than clinical credentials
Bias toward action balanced with humility: we want you to be hungry to solve problems but always ask "why is this problem happening, who has tried to solve it, and how can I learn from others?"
Applicants must be based in the United States.
Up for the Challenge?
We look forward to meeting you.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: ashby
Effort: quick