Job description

JOB TITLE: Software Support Analyst Tier I DEPARTMENT: Public Sector REPORTS TO: Support Manager JOB LOCATION: Canton, GA TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: • Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. • Build and maintain effective relationships with team members, management, in-house software developers and clients. • Identify, troubleshoot and resolve application issues. • Communicate and escalate issues that cannot be resolved to the appropriate team member(s). • Document all reported issues and task details; analyze gathered data. • Deploy and provide training on software applications to new clients and new versions to current clients. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): • High school diploma or equivalent • Two (2) years related experience • Must have a proficient understanding of computer and technical concepts • Must have strong troubleshooting skills • Must have strong verbal and written communication skills • Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): • Associate’s degree or higher from a college or university is preferred

Requirements

Must-haves

JOB TITLE: Software Support Analyst Tier I
DEPARTMENT: Public Sector
REPORTS TO: Support Manager
JOB LOCATION: Canton, GA
TRAVEL: 5-10% travel required
Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively

Nice-to-haves

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Associate’s degree or higher from a college or university is preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: ukg
Effort: medium