Job description

Job Description: Our Opportunity: Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day. What you ll do: Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts Be a guide in providing a healthy and safe work environment for associates working on the outbound team Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line Engage a team of Area Managers and Operations Leads Drive planning and forecasting Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area Mentor, train and develop Area Managers for career progression and learning! Ability to develop and share standard processes across the shifts and network Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness What You ll Need: A Bachelor s Degree from an accredited University or comparable experience 5 years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment At least 4 years of shown experience of positively running large groups of hourly employees Experience with building or improving inventory management, order management, and warehouse management systems and processes Passion for working in a start-up environment with high level of ambiguity and change Strong project management and continuous improvement skills Metrics driven demeanor Customer service obsession, with desire to go above and beyond to satisfy customer needs Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership Shown ability to quickly adapt and drive the right results using data The highest levels of integrity and ethics! Must be flexible to work weekends  Position may require travel Bonus: E-Commerce experience Certification and/or experience in Lean Six Sigma and/or Green Belt certification The base salary range for this role is $83,000 - $132,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08 positions may also be eligible for annual bonus. We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR chewy.com . To access Chewy s California CPRA Job Applicant Privacy Policy, please click here .

Requirements

Must-haves

Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts
Be a guide in providing a healthy and safe work environment for associates working on the outbound team
Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects
Engage a team of Area Managers and Operations Leads
Drive planning and forecasting
Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
Mentor, train and develop Area Managers for career progression and learning!
Ability to develop and share standard processes across the shifts and network
Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness
A Bachelor s Degree from an accredited University or comparable experience
5 years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
At least 4 years of shown experience of positively running large groups of hourly employees
Experience with building or improving inventory management, order management, and warehouse management systems and processes
Passion for working in a start-up environment with high level of ambiguity and change
Strong project management and continuous improvement skills
Metrics driven demeanor
Customer service obsession, with desire to go above and beyond to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership

Nice-to-haves

E-Commerce experience
Certification and/or experience in Lean Six Sigma and/or Green Belt certification
To access Chewy s California CPRA Job Applicant Privacy Policy, please click here .

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Parental Leave