Job description

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com . Who are we hiring? The Senior Manager Business Operations will support the Venue Operations team in all aspects of the customer journey at the Las Vegas Sphere, including ingress, food & beverage, merchandise and guest services. Within each area, the Business Operations Senior Manager will support creation of playbooks, standardization of process and data-driven measurement of KPIs to ensure we are meeting commercial and experiential goals. What will you do? Design, implement, and continuously improve cross-functional workflows Build and maintain operational playbooks, SOPs, and documentation for recurring Venue Operations processes Leverage data and insights to uncover improvement opportunities in the guest experience, lead the implementation of enhancements and monitor results Provide strategic and operational support for Food, Beverage, and Merchandise businesses including documentation of processes, analysis of business KPIs and customer feedback Partner with Venue Operations on documentation of operational issues and escalations, allowing for timely resolution and communication to stakeholders as needed Develop and maintain strong frameworks, dashboards, and KPIs that provide leadership with real-time visibility into operational health and business performance Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site. What do you need to succeed? 5-7 years of experience in Business Operations Demonstrated client relationship management and vendor management skills. Professional services and/or business operations experience preferred High degree of expertise in quantitative and qualitative business data analysis and reporting Demonstrated ability to produce timely, synthesized, easily understood reports, slide decks, and deliverables reflecting a high degree of critical thought. Demonstrated ability to schedule, prioritize, and manage numerous simultaneous projects Demonstrated ability to operate effectively and collaboratively across different functions and levels in a matrixed organization Ability to work with a high degree of independence. Excellent verbal and written communication skills, with the ability to interact effectively with all levels of management. #LI-Onsite Pay Range $125,000 — $180,000 USD At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

Requirements

Must-haves

What will you do?
Design, implement, and continuously improve cross-functional workflows
Build and maintain operational playbooks, SOPs, and documentation for recurring Venue Operations processes
Leverage data and insights to uncover improvement opportunities in the guest experience, lead the implementation of enhancements and monitor results
Provide strategic and operational support for Food, Beverage, and Merchandise businesses including documentation of processes, analysis of business KPIs and customer feedback
Partner with Venue Operations on documentation of operational issues and escalations, allowing for timely resolution and communication to stakeholders as needed
Develop and maintain strong frameworks, dashboards, and KPIs that provide leadership with real-time visibility into operational health and business performance
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
5-7 years of experience in Business Operations
Demonstrated client relationship management and vendor management skills.
High degree of expertise in quantitative and qualitative business data analysis and reporting
Demonstrated ability to produce timely, synthesized, easily understood reports, slide decks, and deliverables reflecting a high degree of critical thought.
Demonstrated ability to schedule, prioritize, and manage numerous simultaneous projects
Demonstrated ability to operate effectively and collaboratively across different functions and levels in a matrixed organization
Ability to work with a high degree of independence.
Excellent verbal and written communication skills, with the ability to interact effectively with all levels of management.

Nice-to-haves

Professional services and/or business operations experience preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick