Job description

Job Title: Business Analyst 3 Location: Richmond, VA 23219 (Hybrid) Duration: 8+ months contract Job Summary: The EHR Stability Analyst plays a vital role in ensuring the successful deployment, adoption, and continuous improvement of the Virginia Department of Health's Electronic Health Record (EHR) system. This role supports Local Health District end users, evaluates workflow needs, documents enhancement opportunities, and partners with technical teams, business stakeholders, and vendor organizations to ensure the EHR aligns with operational and clinical requirements. The analyst will also contribute to interim solution development and help define strategies for long-term system improvements. Responsibilities: - Provide responsive support to EHR users across Local Health Districts. - Triage, troubleshoot, and escalate issues appropriately. - Monitor and maintain key EHR workflows, processes, and procedures. - Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions. - Gather, analyze, and document business requirements for system enhancements. - Develop user stories, acceptance criteria, and other Agile documentation as needed. - Support functional, integration, and user acceptance testing. - Collaborate effectively with cross-functional technical, clinical, and business teams. - Produce clear user documentation, job aids, and training materials. Required Skills & Experience: - Experience providing application support, preferably in healthcare environments. - Strong skills in requirements documentation and enhancement analysis. - Excellent analytical, communication, and problem-solving abilities. - Understanding of clinical, pharmaceutical, and patient billing workflows. - Experience participating in structured testing cycles. - Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio. Preferred Qualifications: - Experience supporting or implementing EHR systems. - Knowledge of Oracle Health / Cerner platforms and public health workflows. - Experience with SQL, Oracle databases, or web application environments. - Familiarity with Agile methodologies and documentation practices. Ideal Candidate: The ideal candidate is a proactive, detail-oriented analyst who excels at supporting both technical and business functions. They work effectively with stakeholders at all levels, ensure user needs are clearly understood, and help drive meaningful enhancements that strengthen EHR stability and usability. About Us: InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.

Requirements

Must-haves

Job Title: Business Analyst 3
Location: Richmond, VA 23219 (Hybrid)
Duration: 8+ months contract
Provide responsive support to EHR users across Local Health Districts.
Triage, troubleshoot, and escalate issues appropriately.
Monitor and maintain key EHR workflows, processes, and procedures.
Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
Gather, analyze, and document business requirements for system enhancements.
Develop user stories, acceptance criteria, and other Agile documentation as needed.
Support functional, integration, and user acceptance testing.
Collaborate effectively with cross-functional technical, clinical, and business teams.
Produce clear user documentation, job aids, and training materials.
Experience providing application support, preferably in healthcare environments.
Strong skills in requirements documentation and enhancement analysis.
Excellent analytical, communication, and problem-solving abilities.
Understanding of clinical, pharmaceutical, and patient billing workflows.
Experience participating in structured testing cycles.
Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Nice-to-haves

Experience supporting or implementing EHR systems.
Knowledge of Oracle Health / Cerner platforms and public health workflows.
Experience with SQL, Oracle databases, or web application environments.
Familiarity with Agile methodologies and documentation practices.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilesql

Platform: jobdiva
Effort: medium