Description:
Payment Operations Expertise – Demonstrates solid knowledge of wire transfers, cashier’s checks, faster payments, Western Union, and related operational processes
Risk and Compliance Awareness – Understands and applies regulatory requirements, including OFAC screening, fraud prevention controls, Bank Secrecy Act (BSA) requirements, and internal policies to mitigate operational and compliance risk
Critical Thinking and Problem Solving – Analyzes complex payment scenarios, identifies root causes, resolves exceptions efficiently, and makes sound decisions while balancing member service, risk, and operational requirements
Detail Oriented – Maintains a high level of accuracy when reviewing payment instructions, account information, and supporting documentation to prevent errors and financial losses
Communication and Collaboration – Effectively partners with team members and stakeholders to resolve issues, provide updates, and support operational objectives