About the role and team
We're in search of a proactive and results driven Key Accounts Manager to lead growth and retention efforts for our top merchants across NYC. You'll manage a portfolio of 30 of the city's largest and fastest growing merchants, delivering enterprise level white glove service to our top exclusives and multi-app partners. This role demands hands-on collaboration and strategic thinking as you drive initiatives for mutual success, ensuring that our partners' needs are not just met, but exceeded.
You'll be the primary point of contact, acting as a dedicated partner and advocate within Uber. Your strategic approach to account management will be crucial as you develop and execute tailored strategies aligned with our merchants' long term goals. If you thrive in a fast-paced environment, possess exceptional relationship building skills, and are committed to driving tangible outcomes, we encourage you to apply for this exciting opportunity.
This role will be based in New York following the hybrid schedule (Tuesday - Thursday in office)
What you’ll do
• Act as an online food delivery growth consultant to a portfolio of 30 NYC’s largest merchants
• Conduct Key Contract Negotiations shaping the future of the partnership with top merchants
• Develop tailored account strategies and plans for each partner, aligning with their business objectives and long-term goals
• Conduct thorough business reviews aligned with account plans to track progress and identify opportunities for growth.
• Leverage internal networks to explore innovative strategies aimed at enhancing the service and experience for our top partners.
• Build strong relationships with key stakeholders, including decision makers, influencers, advocates, and detractors, to effectively manage partnerships.
• Engage directly with franchisees, area managers, and other field based roles to facilitate seamless execution of initiatives and ensure strong relationship engagement at each stakeholder layer.
• Provide proactive and reactive thought leadership in commercial scenarios, offering strategic, data-driven recommendations to senior leadership.
• Educate the merchants on the value of in-app marketing, Ads, and other product offerings
• Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
Basic Qualifications
• 5+ years experience in customer success/account management, with at least 2 years focused in strategic relationship management
• Proven success in managing complex, strategic accounts, negotiations
• Curious, proactive and a strong work ethic
Preferred Qualifications
• Proficiency in Salesforce and Google Sheets/Excel
• Exceptional communication skills: Can autonomously develop highly curated, data-driven content and narratives across a variety of formats to a high standard (QBR decks, one pagers, reports, emails)
• Strong Negotiation skills: Can effectively negotiate and renegotiate multi million dollar contracts with existing partners
• Adept stakeholder management skills: An ability to autonomously quarterback relationships in all directions between Uber and merchant
• Strong discovery, strategic thinking and critical thinking skills: Demonstrated history of applying your curiosity and knowing what information needs uncovering, then turning that information into a detailed, customized partner strategy
• Proficient commercial and business acumen: can autonomously develop complex commercial recommendations based on business expectations and partner needs
• Proven track record in applying analytical skills to manipulate large data sets and turn them into actionable insights
For New York City, NY-based roles: The total on-target earnings (OTE) range for this position is USD $119,286 - USD $132,857. The OTE includes a base salary range of USD $83,500 per year - USD $93,000 per year and an annualized cash variable incentive target of USD $35,786 - USD $39,857.
The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.
An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.