Job description

AmeriSave is currently hiring a Help Desk professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills. Responsibilities: • Provide tier 1 level technical and procedural assistance via phone, email and chat • Diagnose and resolve technical hardware and software issues • Research issues using available information resources • Implement issue resolution and/or advise user on appropriate action • Follow standard help desk procedures • Log all help desk interactions • Redirect problems to tier 2 and tier 3 level support as required • Identify and escalate situations requiring urgent attention • Track and route problems and requests and document resolutions • Stay current with system information, changes and updates • Assist senior IT staff as needed Requirements: • Bachelor’s degree preferred; some college coursework required • Working knowledge of Windows 11 • Working knowledge of Microsoft O365 suite • Ability to assist others with complex issues in a professional manner • Learning and initiative skills • Strong problem analysis and problem-solving skills • Attention to detail • Excellent written and verbal communication skills • High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use). **Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. ** Compensation: The hourly range for this position is $24.00 - $26.00 Benefits: · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid time off · 12 paid holidays per year · Paid training · Referral program · Vision insurance Supplemental pay types: · Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: amerisave.com When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.

Requirements

Must-haves

Provide tier 1 level technical and procedural assistance via phone, email and chat
Diagnose and resolve technical hardware and software issues
Research issues using available information resources
Implement issue resolution and/or advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to tier 2 and tier 3 level support as required
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Assist senior IT staff as needed
Working knowledge of Windows 11
Working knowledge of Microsoft O365 suite
Ability to assist others with complex issues in a professional manner
Learning and initiative skills
Strong problem analysis and problem-solving skills
Attention to detail
Excellent written and verbal communication skills
High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).
Referral bonuses
AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
California Consumer Privacy Act Disclosure Acknowledgment
Employment Applicants, New Hires, and Employees Residing in California

Nice-to-haves

Bachelor’s degree preferred; some college coursework required

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: jobvite
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off