Mobility Operations Manager at Kia America

Job description

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California. Status Exempt General Summary The main responsibility of this position is to support the development of additional sales channels for new and used vehicles as well as support the customer satisfaction initiatives for KUS. Successful execution of this role will yield increase sales volume in retail, fleet, and remarketing sales channels, while helping establish and identify future mobility opportunities for Kia. This position will work with Fleet, CPO, Finance, Product Planning, Incentives, Remarketing, New Vehicle (retail), Distribution, Regional offices & district managers and Service in the coordination of programs and initiatives supporting multiple sales channels. Additionally, this position will focus on the execution of existing mobility programs collaborating with dealers and program partners. This role will be expected to contribute to future mobility strategies, and identification of potential new areas of opportunity aimed at future growth. This position will also support special projects undertaken by the Mobility & Remarketing department Essential Duties and Responsibilities Priority One – 35% • Implement, manage, and grow existing mobility programs that directly impact new and used vehicle sales. Programs include KSRP, fleet, gig driver platforms, and KFA. Priority Two – 35% • Implement, manage, and grow new mobility programs that directly impact vehicle sales through several existing and future channels. Priority Three – 15% • Department lead on the execution of existing and new mobility programs. Manage reporting and analysis for new and existing mobility programs. Provide strategic insights and recommendations to dealers through the collaboration with regional field team members. Priority Four –15% • Collaborate with other team members and divisions to maximize the impact of programs and program support for KUS Personally Performed Duties • Implement and manage new and used vehicle mobility programs. Manage performance, growth, and impact to organization. • Meet regularly with customer service/parts and service division to measure the performance and impact of mobility programs. • Conduct regional meetings and dealer meetings to implement and support department initiatives. • Monitor, measure, and communicate regularly results of implemented programs. • Responsible for program results – i.e., new KSRP vehicle utilization, fleet size, and fleet turns, mobility program growth • Work with AutoEver and other external software providers and operators for program implementation and program performance. This list of essential responsibilities and duties is not exhaustive and may be supplemented and changed as necessary by management. Qualifications/Education • Bachelor’s degree in Business Administration or equivalent Degree. • Master’s degree a plus. Job Requirement Overall Related Experience • 5+ years in automotive retail, automotive wholesale, captive finance company, consultancy experience, or equivalent required. • 5+ years of rental and fleet experience preferred Directly Related Experience • Experience in project management with proven and successful implementation of initiatives and projects. • Dealer and/or major customer sales/service experience. • Prior experience in dealer and customer management. Specialized Skills and Knowledge Required • High level of proficiency in verbal, written and electronic communications. • Demonstrated ability to quickly analyze several sources of data and interpret/incorporate into action plans. • Market opportunity identification, to identify opportunities aligned with Kia’s future mobility strategy and goals. • Problem identification, solving and decision-making skills. • Accomplished interpersonal skills. • Proficiency of Microsoft Office products primarily Excel and Power Point. • Proficiency in KUS and other internal systems including Autoway, Kdealer+, WebDCS, LDAR & SAP a plus Other Requirements • Occasional domestic travel may be required up to 10%. • Physical Requirements: frequent sitting, vision, hearing, and talking up to 90% of the time. • Job demands may include reading (documents), detailed work, confidentiality, problem solving, language, reasoning skills, oral communication, written communication, customer contact, ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees, multiple concurrent tasks, ability to work with constant interruptions, etc. • Must be able to maintain focus and attention to detail in a fast-paced environment. • Ability to analyze information and make sound decisions under time constraints. • Problem-solving skills and the ability to work independently • Must be able to respond to challenges with poise and agility. • Ability to handle competing priorities effectively and with composure. • Other duties as assigned. Competencies • Care for People • Chase Excellence Every Day • Dare to Push Boundaries • Empower People to Act • Move Further Together Pay Range $98,895.32 - $133,392.70 Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc. Equal Employment Opportunities KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment. Disclaimer : The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employment Type Full Time

Requirements

Must-haves

General Summary
This position will also support special projects undertaken by the Mobility & Remarketing department
Essential Duties and Responsibilities
Priority One – 35%
Implement, manage, and grow existing mobility programs that directly impact new and used vehicle sales. Programs include KSRP, fleet, gig driver platforms, and KFA.
Priority Two – 35%
Implement, manage, and grow new mobility programs that directly impact vehicle sales through several existing and future channels.
Priority Three – 15%
Priority Four –15%
Collaborate with other team members and divisions to maximize the impact of programs and program support for KUS
Personally Performed Duties
Implement and manage new and used vehicle mobility programs. Manage performance, growth, and impact to organization.
Meet regularly with customer service/parts and service division to measure the performance and impact of mobility programs.
Conduct regional meetings and dealer meetings to implement and support department initiatives.
Monitor, measure, and communicate regularly results of implemented programs.
Responsible for program results – i.e., new KSRP vehicle utilization, fleet size, and fleet turns, mobility program growth
Work with AutoEver and other external software providers and operators for program implementation and program performance.
This list of essential responsibilities and duties is not exhaustive and may be supplemented and changed as necessary by management.
Qualifications/Education
Bachelor’s degree in Business Administration or equivalent Degree.
Job Requirement

Nice-to-haves

Master’s degree a plus.
5+ years of rental and fleet experience preferred
Proficiency in KUS and other internal systems including Autoway, Kdealer+, WebDCS, LDAR & SAP a plus

Application prep

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Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off