Job description

About the team We are seeking an experienced Investigator with supervisory expertise to lead and manage a team of Trust & Safety Investigators. This role involves overseeing a team responsible for investigating a range of risk events and providing essential Trust & Safety support to the Turo community. A key function of this team is serving as the direct liaison with law enforcement and other governmental authorities. You will support the team in responding to critical incidents, law enforcement requests, subpoenas, search warrants, vehicle crimes, fraud cases, and other requests assigned by leadership. You will have the opportunity to learn and grow with our diverse and talented team while playing a key role in the success of the business. The ideal candidate has superb judgment, leads with empathy, and has a keen eye for detail. You will report to our Trust & Safety Manager. This position requires working from our dedicated Phoenix office and is not eligible for remote work. What you will do Lead and manage a team of Trust & Safety Investigators responsible for conducting thorough investigations into vehicle crimes, critical incidents, and other platform risks. Provide active case management support, investigative guidance, and oversight to ensure investigative excellence and timely case resolution. Assist in hiring, onboarding, and training new team members while providing ongoing coaching and development to both junior and experienced investigators. Assess team capabilities, establish performance expectations, and coach individuals toward achieving performance goals and mastering advanced investigative techniques. Review investigative reports to ensure accuracy, completeness, and compliance with departmental standards and data privacy regulations. Develop and implement investigative strategies and workflows to improve accuracy, reduce bottlenecks, and increase operational efficiency. Identify trends and patterns related to auto theft and other platform risks and communicate findings to Trust & Safety leadership. Collaborate with cross-functional teams to resolve operational challenges and improve investigative processes. Serve as a point of contact for law enforcement agencies and external partners to gather evidence, support criminal investigations, and assist with asset recovery. Lead projects from inception to completion while maintaining team alignment, employee engagement, and customer satisfaction. Foster a positive team culture by recognizing strong performance, encouraging collaboration, and empowering investigators to continuously improve. Provide leadership and investigative support during critical incidents, including occasional weekends and holidays as needed. Your profile 2 years of experience supervising or managing high-performing teams, with a proven ability to coach and develop both junior and senior contributors. 4 years of experience in an operational or investigative role, preferably within Trust & Safety, risk management, or a related field. Strong investigative skills with the ability to analyze complex information, identify patterns, and translate findings into actionable insights. Excellent verbal and written communication skills with the ability to collaborate across departments and engage with external stakeholders. Demonstrated leadership skills with the ability to motivate employees, manage performance, and build a collaborative team environment. Strong organizational and project management skills with the ability to manage multiple high-priority projects simultaneously. High proficiency in Google Workspace and Microsoft Office, with the ability to quickly learn new technologies and investigative tools. Ability to thrive in a fast-paced environment where priorities, processes, and operational needs may change quickly. Strong judgment, attention to detail, and the ability to make sound decisions in high-pressure situations. High level of integrity, strong work ethic, positive attitude, and commitment to protecting Turo s community and brand. Willingness to work occasional weekends and holidays to support 24/7 operations and investigations. Demonstrates Turo s operating principles through work product and day-to-day team interactions. Bonus if you have Bachelor s degree or equivalent professional experience. Previous Trust & Safety experience within a peer-to-peer marketplace or car sharing industry. Familiarity with advanced investigative and skip tracing tools such as TransUnion TLOxp or LexisNexis Accurint. Professional certifications related to investigations or fraud, such as Certified Fraud Examiner (CFE) or equivalent. Experience working directly with law enforcement agencies on asset recovery or criminal investigations. For this role, the target base salary range in Phoenix is $73,000 - $83,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This is central to how we work, and this role will be subject to our current in-office hybrid schedule that requires Turists to work in the office three days per week on Mondays, Wednesdays, and Thursdays. We expect that employees will meet these required in-office days consistently as part of their role. Your recruiter can share more information about this requirement and the in-office perks Turo offers. #LI-DNP Turo Recruiting Scam Alert: We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at recruit turo.com . Candidates can also report suspicious activity to the FTC or other appropriate authorities. Turo AI Policy: Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at PeopleOps turo.com . Benefits Competitive salary, equity, benefits, and perks for all full-time employees Employer-paid medical, dental, and vision insurance (Country specific) Retirement employer match Learning & Development stipend to invest in your professional development Turo host matching program Turo travel credit Cell phone and internet stipend Paid time off to relax and recharge Paid holidays, volunteer time off, and parental leave For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities We are committed to building a diverse team. If you are from a background that s underrepresented in tech, we d love to meet you. Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don t meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities. About Turo Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you re flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver s seat of an extraordinary selection of cars shared by local hosts. Discover Turo at turo.com , the App Store, and Google Play, and check out our blog, Field Notes . Read more about the Turo culture according to Turo CEO, Andre Haddad. Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps turo.com.

Requirements

Must-haves

About the team
What you will do Lead and manage a team of Trust & Safety Investigators responsible for conducting thorough investigations into vehicle crimes, critical incidents, and other platform risks.
Provide active case management support, investigative guidance, and oversight to ensure investigative excellence and timely case resolution.
Assist in hiring, onboarding, and training new team members while providing ongoing coaching and development to both junior and experienced investigators.
Assess team capabilities, establish performance expectations, and coach individuals toward achieving performance goals and mastering advanced investigative techniques.
Review investigative reports to ensure accuracy, completeness, and compliance with departmental standards and data privacy regulations.
Develop and implement investigative strategies and workflows to improve accuracy, reduce bottlenecks, and increase operational efficiency.
Identify trends and patterns related to auto theft and other platform risks and communicate findings to Trust & Safety leadership.
Collaborate with cross-functional teams to resolve operational challenges and improve investigative processes.
Serve as a point of contact for law enforcement agencies and external partners to gather evidence, support criminal investigations, and assist with asset recovery.
Lead projects from inception to completion while maintaining team alignment, employee engagement, and customer satisfaction.
Foster a positive team culture by recognizing strong performance, encouraging collaboration, and empowering investigators to continuously improve.
Provide leadership and investigative support during critical incidents, including occasional weekends and holidays as needed.
Your profile 2 years of experience supervising or managing high-performing teams, with a proven ability to coach and develop both junior and senior contributors.
4 years of experience in an operational or investigative role, preferably within Trust & Safety, risk management, or a related field.
Strong investigative skills with the ability to analyze complex information, identify patterns, and translate findings into actionable insights.
Excellent verbal and written communication skills with the ability to collaborate across departments and engage with external stakeholders.
Demonstrated leadership skills with the ability to motivate employees, manage performance, and build a collaborative team environment.
Strong organizational and project management skills with the ability to manage multiple high-priority projects simultaneously.
High proficiency in Google Workspace and Microsoft Office, with the ability to quickly learn new technologies and investigative tools.
Ability to thrive in a fast-paced environment where priorities, processes, and operational needs may change quickly.
Strong judgment, attention to detail, and the ability to make sound decisions in high-pressure situations.
High level of integrity, strong work ethic, positive attitude, and commitment to protecting Turo s community and brand.

Nice-to-haves

Bonus if you have Bachelor s degree or equivalent professional experience.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave

Professional Development