Job description

ARIZONA DEPARTMENT OF ADMINISTRATION Delivering results that matter by providing best in class support services. Senior Systems Administrator Job Location: Enterprise Resource Planning (ERP) Division This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures Main Office Location: 100 N 15th Ave, Phoenix, AZ 85007 Posting Details: Salary: Up to $102,000 Grade: 25 Open Until Business Needs Are Met Job Summary: The Arizona Department of Administration (ADOA), Enterprise Resource Planning (ERP) Division, is seeking a Senior Systems Administrator to provide senior-level technical administration and operational support for the division's system integration and secure file-transfer environment supporting CGI Advantage 4.0 HRM and FIN applications. In this pivotal role, you will lead the configuration, monitoring, security, troubleshooting, and maintenance of System Integration Environment (SIE) and SFTP services critical for seamless data exchange between CGI Advantage, external agencies, vendors, and enterprise applications. You will ensure all interfaces and file-transfer processes run reliably, securely, and in strict alignment with established business, security, and operational standards. Serving as a key technical expert in SIE/SFTP architecture, automation, monitoring, and production support, you will collaborate extensively across ERP application, cybersecurity, infrastructure, database, network, vendor, and business teams to resolve integration issues and deploy updated interfaces. Please note that this position supports the state's nightly batch schedule and is subject to callback on nights and weekends. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: • System Administration & Maintenance: Administer, configure, and maintain System Integration Environment (SIE) and Secure File Transfer Protocol (SFTP) environments supporting CGI Advantage 4.0 HRM and FIN interfaces and related enterprise integrations. • Operational Monitoring & Support: Monitor SFTP connections, file transfers, interface processes, scheduled jobs, queues, logs, and overall system performance; resolve or escalate processing failures as needed. • Security & Connection Configuration: Design, configure, and maintain secure file-transfer connections, including managing user accounts, SSH keys, certificates, authentication methods, directories, permissions, and encryption settings. • Troubleshooting & Root-Cause Analysis: Diagnose and resolve complex interface, connectivity, file-transfer, authentication, scheduling, data-exchange, and system-performance issues, performing thorough root-cause analysis to prevent recurring problems. • Cross-Functional Collaboration & Testing: Coordinate the design, implementation, and testing of new or modified ERP interfaces and SFTP connections alongside application teams, vendors, external partners, and business stakeholders. • Process Automation & Improvement: Develop and maintain operational processes, automation, monitoring, alerting, and reconciliation tools to enhance the reliability, security, and efficiency of SIE and SFTP services. • Documentation & Asset Management: Maintain comprehensive technical documentation, including interface specifications, system configurations, standard support and recovery procedures, and SFTP connection inventories. • Batch Operations & Callback Support: Actively monitor and support daily and nightly batch schedule operations, providing overnight monitoring, incident escalation, and problem solving when required. • Technical Leadership & Incident Response: Provide senior-level technical guidance and leadership for SIE/SFTP operations, security reviews, system upgrades, incident response, disaster recovery efforts, and broader ERP integration initiatives. Knowledge, Skills & Abilities (KSAs): Knowledge of: • SIE and enterprise system integration concepts and architectures. • SFTP/SSH protocols, secure file-transfer technologies, and authentication methods. • CGI Advantage 4.0 HRM and FIN application interfaces and integration requirements. • File-based, batch, API, and other enterprise integration patterns. • Windows and/or Linux server administration. • Networking fundamentals, including TCP/IP, DNS, firewalls, ports, routing, and connectivity troubleshooting. • Public/private cryptography, SSH keys, digital certificates, encryption, and secure authentication. • Batch processing, job scheduling, file management, and automated data exchange. • System monitoring, logging, alerting, and performance-management principles. • Backup, recovery, high availability, and disaster-recovery concepts. • Information security principles related to secure data transmission and file exchange. • Change, incident, problem, and configuration-management practices. Skills in: • Installing, configuring, maintaining, and troubleshooting SFTP services and related integration components. • Managing SFTP accounts, directories, permissions, SSH keys, certificates, and authentication. • Monitoring and troubleshooting automated file transfers and interface processes. • Analyzing application, SFTP, operating-system, network, and integration logs. • Troubleshooting connectivity and authentication issues across internal and external environments. • Developing scripts and automation using PowerShell, Bash, Python, or comparable technologies. • Managing scheduled jobs, batch processes, file-processing workflows, and automated transfers. • Validating file delivery, processing status, file integrity, and interface completion. • Supporting the implementation and testing of new interfaces and external connections. • Documenting system configurations, interfaces, procedures, and technical solutions. • Communicating technical issues and solutions effectively to technical and non-technical stakeholders. Ability to: • Diagnose complex SIE/SFTP and enterprise integration problems independently. • Analyze integration dependencies among ERP applications, interfaces, networks, servers, security controls, and external systems. • Maintain reliable and secure data exchanges supporting business-critical HR and financial processes. • Perform root-cause analysis and implement sustainable corrective actions. • Safely make production changes while minimizing interruption to ERP operations. • Manage multiple interfaces, incidents, projects, and competing operational priorities. • Work effectively with internal technical teams, external partners, vendors, and business stakeholders. • Recognize and appropriately escalate security, availability, data-integrity, and operational risks. • Maintain confidentiality and integrity of sensitive HR, payroll, financial, and personally identifiable information. • Work independently while providing technical leadership and mentoring to other staff. • Respond effectively to time-sensitive production incidents and failed data exchanges. • Learn new integration technologies and adapt to changing ERP and enterprise architecture requirements. Selective Preference(s): Preferred Certifications One or more of the following certifications would be desirable: • Red Hat Certified System Administrator (RHCSA) Red Hat Certified Engineer (RHCE) Microsoft Certified: Windows Server Hybrid Administrator Associate CompTIA Security+ CompTIA Network+ CompTIA Linux+ ITIL Foundation CISSP – Certified Information Systems Security Professional CISM – Certified Information Security Manager Relevant cloud or integration-platform certification Pre-Employment Requirements: • Bachelor's degree from an accredited college or university in: Computer Science Information Technology Information Systems Management Information Systems Computer Engineering Cybersecurity or a closely related technical field. An equivalent combination of education and progressively responsible technical experience may be considered in accordance with organizational requirements. • Background and reference check, including state and federal criminal records fingerprint check If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement : • Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment. Contact Us: • If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance. • The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Requirements

Must-haves

Delivering results that matter by providing best in class support services.
Senior Systems Administrator
Enterprise Resource Planning (ERP) Division
Main Office Location: 100 N 15th Ave, Phoenix, AZ 85007
Salary: Up to $102,000
Open Until Business Needs Are Met
Operational Monitoring & Support: Monitor SFTP connections, file transfers, interface processes, scheduled jobs, queues, logs, and overall system performance; resolve or escalate processing failures as needed.
Process Automation & Improvement: Develop and maintain operational processes, automation, monitoring, alerting, and reconciliation tools to enhance the reliability, security, and efficiency of SIE and SFTP services.
Documentation & Asset Management: Maintain comprehensive technical documentation, including interface specifications, system configurations, standard support and recovery procedures, and SFTP connection inventories.
Batch Operations & Callback Support: Actively monitor and support daily and nightly batch schedule operations, providing overnight monitoring, incident escalation, and problem solving when required.
SIE and enterprise system integration concepts and architectures.
SFTP/SSH protocols, secure file-transfer technologies, and authentication methods.
CGI Advantage 4.0 HRM and FIN application interfaces and integration requirements.
File-based, batch, API, and other enterprise integration patterns.
Windows and/or Linux server administration.
Networking fundamentals, including TCP/IP, DNS, firewalls, ports, routing, and connectivity troubleshooting.
Public/private cryptography, SSH keys, digital certificates, encryption, and secure authentication.
Batch processing, job scheduling, file management, and automated data exchange.
System monitoring, logging, alerting, and performance-management principles.
Backup, recovery, high availability, and disaster-recovery concepts.
Information security principles related to secure data transmission and file exchange.
Change, incident, problem, and configuration-management practices.
Installing, configuring, maintaining, and troubleshooting SFTP services and related integration components.

Nice-to-haves

Preferred Certifications One or more of the following certifications would be desirable:

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