Job description

Inside Sales Manager Ballantyne, NC (Charlotte Area) Hybrid Work Schedule Eligible for Variable Compensation Bonus Plan Lead a High-Performing Sales Team. Drive Growth. Transform Agency Engagement. At Utica National, we're evolving how we connect with agency partners and grow our business. We're seeking an experienced Inside Sales Manager to lead our commercial insurance inside sales organization and help shape the future of our virtual sales strategy. This role blends leadership, sales execution, analytics, and strategic planning. You'll lead a team of inside sales professionals focused on driving premium growth, strengthening agency engagement, improving retention, and delivering profitable results. Working closely with field sales, underwriting, marketing, and operations leaders, you'll play a critical role in expanding market opportunities and creating a best-in-class agency experience. If you're a sales leader who thrives on coaching talent, leveraging data, and driving measurable business outcomes, we'd love to hear from you. What You'll Do Drive Sales Performance and Growth • Lead the achievement of sales goals related to new business growth, written premium, policy expansion, retention, and profitability. • Develop and execute sales strategies that drive consistent production and agency engagement. • Establish clear performance expectations, activity goals, and success metrics for the team. • Monitor pipeline health, forecasting, and business results to ensure execution against growth objectives. • Leverage performance data and analytics to identify opportunities and drive continuous improvement. Lead and Develop High-Performing Talent • Recruit, coach, and develop a team of inside sales professionals. • Foster a culture centered on accountability, collaboration, performance, and continuous development. • Provide ongoing coaching, feedback, and performance management to maximize individual and team success. • Support career development and skill enhancement across the organization. Strengthen Agency Relationships • Develop agency engagement strategies that deepen relationships and increase production opportunities. • Oversee agency segmentation, assignment, and territory management practices to maximize effectiveness. • Partner with agencies to understand business needs and provide value-added support. • Align agency growth strategies with business priorities and targeted market opportunities. Leverage Data, Technology, and CRM Excellence • Utilize CRM, Talkdesk, and related sales technologies to drive performance and visibility. • Monitor activity, pipeline progression, campaign effectiveness, and agency results through analytics and reporting. • Identify trends, opportunities, and process improvements through data-driven decision making. • Drive adoption of tools, workflows, and best practices that improve efficiency and sales effectiveness. • Analyze campaign performance and recommend adjustments to improve outcomes. Partner Across the Business • Collaborate closely with field sales leaders, underwriting teams, and marketing partners. • Align sales efforts with underwriting appetite, business strategy, and growth objectives. • Support targeted marketing initiatives and integrated agency campaigns. • Help ensure a consistent and seamless experience for agency partners. Champion Process Improvement and Innovation • Identify opportunities to improve workflows, increase efficiency, and enhance the agency experience. • Support the continued evolution of Utica National's virtual sales model. • Recommend and implement innovative tools, technologies, and best practices that improve performance and scalability. • Ensure sales processes are consistently executed and aligned with company standards. Deliver Market Intelligence • Monitor industry trends, competitive activity, and marketplace developments. • Share insights that help shape sales strategy, agency engagement, and market positioning. • Adapt priorities and sales approaches to capitalize on emerging opportunities. What Makes You Successful We're looking for a commercial insurance sales leader who combines strong people leadership with business acumen and a passion for driving results. You may be a great fit if you have: • 4+ years of commercial insurance sales leadership experience. • Experience leading inside sales, agency development, business development, or distribution teams. • Strong understanding of commercial insurance products, agency operations, and distribution strategies. • Proven success using sales metrics, analytics, and CRM tools to drive performance. • Experience building and coaching high-performing teams. • Strong communication, leadership, and relationship-building skills. • A Bachelor's degree preferred or equivalent combination of education and experience. • The ability to balance strategic thinking with day-to-day execution. Why Utica National? For more than 100 years, Utica National has built trusted relationships with agencies and customers by delivering expertise, service, and long-term stability. As we continue to invest in our Charlotte operation and modernize our distribution strategy, we're looking for leaders who want to help shape the future. When you join our team, you'll find: • A collaborative and supportive culture • A growing and innovative sales organization • Opportunities to influence strategy and drive meaningful business results • Professional development and leadership growth opportunities • Competitive compensation and comprehensive benefits • Performance-based incentive opportunities Compensation Inside Sales Manager $106,000 - $145,000 This position is eligible for participation in the Company's Variable Compensation Bonus Plan. Final compensation is determined based on experience, geographic location, education, professional certifications, scope of responsibilities, and overall qualifications. Benefits: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: • Medical and Prescription Drug Benefit • Dental Benefit • Vision Benefit • Life Insurance and Disability Benefits • 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) • Health Savings Account (HSA) • Flexible Spending Accounts • Tuition Assistance, Training, and Professional Designations • Company-Paid Family Leave • Adoption/Surrogacy Assistance Benefit • Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance • Student Loan Refinancing Services • Business Travel Accident Insurance • Matching Gifts program • Paid Volunteer Day • Employee Referral Award Program • Wellness programs • Personal Insurance Discount Additional Information: This position is a full time salaried, exempt (non overtime eligible) position. Utica National is an Equal Opportunity Employer. Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. #LI-NC1

Requirements

Must-haves

Inside Sales Manager
Ballantyne, NC (Charlotte Area)
Hybrid Work Schedule
Lead a High-Performing Sales Team. Drive Growth. Transform Agency Engagement.
If you're a sales leader who thrives on coaching talent, leveraging data, and driving measurable business outcomes, we'd love to hear from you.
Drive Sales Performance and Growth
Lead the achievement of sales goals related to new business growth, written premium, policy expansion, retention, and profitability.
Develop and execute sales strategies that drive consistent production and agency engagement.
Establish clear performance expectations, activity goals, and success metrics for the team.
Monitor pipeline health, forecasting, and business results to ensure execution against growth objectives.
Leverage performance data and analytics to identify opportunities and drive continuous improvement.
Lead and Develop High-Performing Talent
Recruit, coach, and develop a team of inside sales professionals.
Foster a culture centered on accountability, collaboration, performance, and continuous development.
Provide ongoing coaching, feedback, and performance management to maximize individual and team success.
Support career development and skill enhancement across the organization.
Strengthen Agency Relationships
Develop agency engagement strategies that deepen relationships and increase production opportunities.
Oversee agency segmentation, assignment, and territory management practices to maximize effectiveness.
Partner with agencies to understand business needs and provide value-added support.
Align agency growth strategies with business priorities and targeted market opportunities.
Leverage Data, Technology, and CRM Excellence

Nice-to-haves

Eligible for Variable Compensation Bonus Plan
A Bachelor's degree preferred or equivalent combination of education and experience.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: ukg
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Wellness

Professional Development