Job description

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements. With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts. About Atos Group Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Network Support Engineer Role Summary The Network Support Engineer is responsible for implementing change requests, typically during evening maintenance windows, troubleshooting customer connectivity incidents, and participating in a rotating on-call schedule to meet SLA requirements. Key Responsibilities • Implement scheduled change requests and maintenance activities during defined change windows (typically beginning around 7:00 PM), following established change control procedures and rollback plans. • Triage, diagnose, and resolve customer-impacting connectivity incidents across campus, data center, and WAN environments. • Perform hands-on configuration, upgrades, and troubleshooting of: • Cisco Nexus switches • Cisco ASA firewalls • Cisco ACI • F5 BIG-IP LTM devices • Analyze routing and forwarding issues involving: • BGP • OSPF • VRFs • VXLAN/EVPN (where applicable) • HSRP/VRRP • Related networking protocols • Troubleshoot firewall policies, NAT configurations, access control lists (ACLs), and SSL/TLS offloading issues on Cisco ASA and F5 platforms. • Utilize packet captures, log analysis, and monitoring tools (e.g., Wireshark, tcpdump) to identify root causes and resolve issues efficiently. • Participate in an on-call rotation, responding to alerts and incident escalations, performing after-hours remediation, conducting post-incident reviews, and maintaining incident documentation. • Maintain accurate network documentation, diagrams, and operational procedures. Required Experience & Skills • Hands-on experience with Cisco Nexus (NX-OS) platform. • Strong experience with Cisco ASA firewalls, including policy management, NAT, and VPN troubleshooting. • Expertise in Cisco ACI, including: • APIC administration • Tenants • Contracts • Endpoint Groups (EPGs) • Forwarding and connectivity troubleshooting • Experience with F5 BIG-IP LTM, including: • Virtual Servers • Pools • iRules • SSL Profiles • Strong routing and switching knowledge, including: • BGP • OSPF • VLANs • STP • VRFs • HSRP/VRRP • Proficiency in troubleshooting using packet captures, device logs, and CLI diagnostic tools. • Excellent customer-facing communication skills with the ability to explain technical issues to non-technical stakeholders. • Strong documentation skills and attention to detail. Preferred Qualifications • Industry certifications such as: • CCNA • CCNP • F5 Certifications Work Schedule • Willingness to work evening maintenance windows (typically beginning at 7:00 PM). • Participation in a rotating on-call support schedule to ensure SLA compliance and operational continuity. Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.

Requirements

Must-haves

A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.
Implement scheduled change requests and maintenance activities during defined change windows (typically beginning around 7:00 PM), following established change control procedures and rollback plans.
Triage, diagnose, and resolve customer-impacting connectivity incidents across campus, data center, and WAN environments.
Perform hands-on configuration, upgrades, and troubleshooting of:
Cisco Nexus switches
Cisco ASA firewalls
F5 BIG-IP LTM devices
VXLAN/EVPN (where applicable)
Related networking protocols
Troubleshoot firewall policies, NAT configurations, access control lists (ACLs), and SSL/TLS offloading issues on Cisco ASA and F5 platforms.
Utilize packet captures, log analysis, and monitoring tools (e.g., Wireshark, tcpdump) to identify root causes and resolve issues efficiently.
Participate in an on-call rotation, responding to alerts and incident escalations, performing after-hours remediation, conducting post-incident reviews, and maintaining incident documentation.
Maintain accurate network documentation, diagrams, and operational procedures.
Required Experience & Skills
Hands-on experience with Cisco Nexus (NX-OS) platform.
Strong experience with Cisco ASA firewalls, including policy management, NAT, and VPN troubleshooting.
APIC administration
Endpoint Groups (EPGs)
Forwarding and connectivity troubleshooting
Virtual Servers
SSL Profiles
Strong routing and switching knowledge, including:
Proficiency in troubleshooting using packet captures, device logs, and CLI diagnostic tools.
Excellent customer-facing communication skills with the ability to explain technical issues to non-technical stakeholders.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: successfactors
Effort: medium