Job description

IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in. The IT Administrator will provide first-level technical support to our team, ensuring timely resolution of IT-related issues and maintaining high levels of customer satisfaction. They will be responsible for resolving technical issues via phone, email, and in-person support. This role involves troubleshooting hardware, software, and network problems, documenting incidents, and escalating complex issues to senior members of the IT team as appropriate. Requirements • 3-5 years of experience in IT administration, system support, or network management. • Basic knowledge of Windows and Linux environments, networking protocols, and cloud services. • Familiarity with Microsoft 365, Active Directory, and virtualization technologies. • Strong troubleshooting skills and eagerness to learn new technologies. • Excellent communication and teamwork skills. • IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Responsibilities • Assist in maintaining IT infrastructure, including servers, networks, and cloud systems. • Support system security and compliance efforts by following industry best practices. • Perform routine system updates, patches, and backups to ensure data integrity and system reliability. • Troubleshoot hardware, software, and network issues, escalating complex problems when needed. • Help administer enterprise applications, including Active Directory, Microsoft 365, and virtualization platforms. • Participate in IT projects, such as system upgrades and deployments. • Document IT processes, troubleshooting steps, and system configurations. • Provide technical support to employees and assist in resolving IT-related queries. • Collaborate with vendors and service providers under senior IT team supervision. Benefits Compensation • Total Compensation package may be inclusive of annual incentive bonus, equity (long-term incentive). Health & Wellness • 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents • Company-paid short-term and long-term disability insurance • Voluntary life, critical illness, and accident coverage available • Health Savings Accounts (HSA) – when combined with the High Deductible Health Plan • Employee Assistance Program and wellness resources Retirement & Financial Wealth • 401(k) retirement plan with company match • Access to financial planning and legal services Time Off & Leave Programs • Paid Time Off (PTO) and paid holidays Growth & Development • Internal skills training and advancement pathways • Professional development to support certifications, continuing education, or role related training Community & Culture • Company events and team-building activities We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need! IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation. IE US Operations, Inc. “IREN” participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.

Requirements

Must-haves

3-5 years of experience in IT administration, system support, or network management.
Basic knowledge of Windows and Linux environments, networking protocols, and cloud services.
Familiarity with Microsoft 365, Active Directory, and virtualization technologies.
Strong troubleshooting skills and eagerness to learn new technologies.
Excellent communication and teamwork skills.
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Assist in maintaining IT infrastructure, including servers, networks, and cloud systems.
Support system security and compliance efforts by following industry best practices.
Perform routine system updates, patches, and backups to ensure data integrity and system reliability.
Troubleshoot hardware, software, and network issues, escalating complex problems when needed.
Help administer enterprise applications, including Active Directory, Microsoft 365, and virtualization platforms.
Participate in IT projects, such as system upgrades and deployments.
Document IT processes, troubleshooting steps, and system configurations.
Provide technical support to employees and assist in resolving IT-related queries.
Collaborate with vendors and service providers under senior IT team supervision.

Nice-to-haves

IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: hibob
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Pto

Paid Time Off

Wellness

Professional Development