Service Desk Personnel - Onsite Nasville
NOVALINK SOLUTIONS LLC· Information Technology And Services· Oct 13, 2026 · 14d ago
Nashville, Tennessee, United States
In office
Contract
$120K–$160K est.
Job description
Work Location: 312 Rosa Parks Avenue Nashville, TN 37243
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting - Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Managemen t, Support , and Deployment
- Setting up new phones/ Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNo w
- Ticket management
- Ticket assignment
Application prep
Use the role’s language and application details while tailoring your materials.
- Platform
- zoho-recruit
- Effort
- medium