Compliance Officer at IntouchCX

Job description

About the Job A Compliance Officer’s responsibility is to assess the compliance performance of our client’s call center associates. The ideal candidate will monitor transactions and assess associates’ demeanor, accuracy, customer service performance, and conformity to company and client policies and procedures. This individual will assist in developing, creating and implementing call center compliance processes and procedures; as well as making recommendations for enhancements and preparing reports that can be used for root cause analysis, action planning and process improvements. As Compliance Officer, You Will… Conduct periodic internal reviews, transaction audits (including physical audits) to ensure that compliance procedures are followed Conduct or direct the internal investigation of compliance issues Assess product, compliance, or operational risks and develop risk management strategies Identify compliance issues that require follow-up or investigation Disseminate written policies and procedures related to compliance activities Evaluate testing procedures to meet the specifications U.S Compliance Regulatory Agencies Verify that tools and technologies are in place to adequately provide oversight and monitoring in all required areas of compliance As Compliance Officer, You Have… Post-secondary degree in Business Administration or equivalent Experience with Compliance audits or similar tasks is preferred Minimum 1 year of experience in Collections Experience in managing compliance and audits for a debt collections unit is preferred Exceptional attention to detail Strong analytical, critical thinking and problem solving skills Excellent time and project management skills Strong communication skills to effectively interact with diverse groups of people Ability to work in a fast paced and time sensitive environment

Requirements

Must-haves

As Compliance Officer, You Will…
Conduct periodic internal reviews, transaction audits (including physical audits) to ensure that compliance procedures are followed
Conduct or direct the internal investigation of compliance issues
Assess product, compliance, or operational risks and develop risk management strategies
Identify compliance issues that require follow-up or investigation
Disseminate written policies and procedures related to compliance activities
Evaluate testing procedures to meet the specifications U.S Compliance Regulatory Agencies
Verify that tools and technologies are in place to adequately provide oversight and monitoring in all required areas of compliance
As Compliance Officer, You Have…
Post-secondary degree in Business Administration or equivalent
Minimum 1 year of experience in Collections
Exceptional attention to detail
Strong analytical, critical thinking and problem solving skills
Excellent time and project management skills
Strong communication skills to effectively interact with diverse groups of people
Ability to work in a fast paced and time sensitive environment

Nice-to-haves

Experience with Compliance audits or similar tasks is preferred
Experience in managing compliance and audits for a debt collections unit is preferred

Application prep

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Platform: dayforce
Effort: medium