Job description

Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring a Solution Consultant to join our Advisory Service’s Public Sector team as an individual contributor - this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment. What you'll do: • Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers • Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions • Identify and promote opportunities for service and product expansion within a client’s organization • Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams • Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas • Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers • Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events Your background: • 4-6 years of experience within or working with SaaS companies • 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership • Demonstrated expertise in our Data Center Platform , including: • Experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc • Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations • Demonstrated expertise in Teamwork Foundations , including • Proven ability to implement and optimize teaming frameworks with tools that enhance productivity, cohesion, and enterprise-wide collaboration • Experience driving effective organizational communication and project management with collaboration tools using core products in Atlassian’s Teamwork Collection – Jira, Confluence, Loom, and Rovo • Proven ability to define organizational goals and identify relevant metrics that drive measurable progress and provide clear reporting across complex organizations • You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication It’s nice if you are: • Able to align your work schedule with US East and Central timezones • Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices • Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams • Experienced working with large customers in a consulting or technical expert capacity Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States , we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 131400 - USD 171550 Zone B: USD 118200 - USD 154395 Zone C: USD 10900 - USD 142387 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh . In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

Requirements

Must-haves

Working at Atlassian
Your future team
Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
Identify and promote opportunities for service and product expansion within a client’s organization
Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
4-6 years of experience within or working with SaaS companies
2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
Demonstrated expertise in our Data Center Platform , including:
Experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc
Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations
Demonstrated expertise in Teamwork Foundations , including
Proven ability to implement and optimize teaming frameworks with tools that enhance productivity, cohesion, and enterprise-wide collaboration
Experience driving effective organizational communication and project management with collaboration tools using core products in Atlassian’s Teamwork Collection – Jira, Confluence, Loom, and Rovo
Proven ability to define organizational goals and identify relevant metrics that drive measurable progress and provide clear reporting across complex organizations
Able to align your work schedule with US East and Central timezones
Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experienced working with large customers in a consulting or technical expert capacity

Nice-to-haves

You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jirago

Platform: atlassian
Effort: medium