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Enjoy a balanced 37.5-hour work week, 100% employer-paid health insurance, an automatic 4% 401(k) contribution, and a culture that champions growth, learning, and work-life balance. We believe great work happens when you’re supported—both on the job and beyond.
Please Note: This is an in-person role based out of our Rome or Syracuse offices. **You must live in Central NY to apply * * You must be legally authorized to work in the United States **
Job Title: Network Engineer - Professional Services Job Description
Department: Services
Reports To: VP of Strategy and Business Development
Job Summary
The Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premise, private cloud, public cloud).
The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients.
The Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain.
The Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability.
Essential Functions:
Provide technical specifications for a quote or proposal and prepare accompanying material such as SoW.
Act as SME to assist in interpreting customer requirements; speak with customers or prospects to understand their needs and communicate this information to the Account Executive.
Network Management & Security:
Administer Network and Security devices (Firewalls, Routers, Switches, Wireless Access Points, etc.)
Work with internal teams to design, troubleshoot, and implement network designs
Perform hardware replacements & software upgrades (Firmware, IOS updates, patches, blacklist IPs, etc.)
Maintain network documentation for all clients along with monitoring and alerting
Responsible for network performance management, tuning and capacity planning
Other duties as assigned
Implementing and managing MFA solutions
VoIP Phone System Management:
Manage and maintain Cisco Webex and Call Manager VoIP phone systems
Perform VoIP phone systems patching and upgrades
Tools and Automation:
Setup, configuration and management of network monitoring and alerting
Setup, configuration, and management of network monitoring and alerting
Develop automation routines and scripts to streamline tasks (patching, reporting, configuration changes)
Develop automated reports to provide metrics to other teams
Research and strive to further improve existing automation where possible.
Documentation & Standardization:
Develop and maintain Standard Operating Procedures (SOPs) or playbook for basic operation of each facet of the network infrastructure
Maintain Documentation for network management tools and services
Maintain change management records
Operational and On-Call Duties:
Ensure device configuration are update to say and accurate within inventory software
Ensure device configuration are up to date and accurate within inventory software
Complete daily, weekly, monthly infrastructure maintenance
Monitor ticketing system to ensure issues are addressed and provide follow-through with customer until resolved
Schedule and manage planned maintenance windows
Develop Subject Matter Expertise in network management and operational best practices.
Participate in the “After Hours On-Call Support” rotation
Works off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades
Other duties as assigned
Required Qualifications:
BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience
CCNA Certification
Minimum of 3 years’ experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and Switching
Customer Service oriented, detail-focused, and ability to work under stressful situations
Excellent oral and written communication skills, including the ability to interact effectively with customers, support staff, sales team, vendors and peers.
Excellent organizational skills with ability to team with others to develop and deploy projects and solutions.
Ability to obtain and maintain security clearances for our clients (if needed)
Successful background check
Hold a valid drivers’ license and be able to commute to client locations
Preferred Qualifications:
Experience managing Cisco, Meraki, Fortinet, Ubiquiti, or other enterprise network devices
Advanced certifications such as Cisco Certified Network Professional (CCNP) or higher
Experience with VoIP solutions (Cisco Webex, Cisco Call Manager, etc.)
Experience with network monitoring tools
Experience with NextGen Firewalls (NGFW)
Experience with Cisco Firepower
Certification(s):
CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) preferred
Fortinet Certified Professional (FCP) preferred
Education:
BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience