Job description

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a IT Program Manager (Senior) - Key Personnel to support KMS and our government customer in Washington, DC. This position is for a Future New Business Opportunity. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement. Koniag Management Solutions (KMS) is seeking a full-time IT Program Manager (Senior) to lead performance of an IT service desk and associated end-user support services. This Key Personnel position is contingent upon contract award. Essential Job Functions: Provide oversight of all aspects of task-order performance, including technical, contractual, administrative, and financial performance. Manage staffing, performance oversight, transition, risk management, quality control, deliverables, and customer coordination. Develop and maintain the Program Management Plan, integrated schedule, staffing plan, risk and action logs, and service desk operating procedures. Lead post-award kickoff, personnel onboarding/readiness, access coordination, and knowledge-transfer activities. Provide weekly status updates and monthly performance reports addressing accomplishments, staffing, deliverables, risks, incidents, and corrective actions. Manage transition-in and transition-out to maintain continuity of service and complete orderly knowledge, asset, ticket, and documentation transfer. Escalate critical service or staffing risks, track corrective actions through closure, and ensure sustained mission-critical/VIP support coverage. Minimum Requirements / Qualifications: Bachelor’s degree in a related field (or equivalent) and at least eight (8) years of related professional experience, including at least four (4) years in a supervisory role. Demonstrated experience overseeing technical service delivery, contractor personnel, task assignments, quality assurance, risk management, reporting, contract performance, and customer coordination. Demonstrated ability to manage service desk operations, contractor performance, transition activities, escalation procedures, and corrective actions. High-level analytical and independent judgment skills for non-routine technical, administrative, and managerial issues. Strong written and oral communication skills with the ability to coordinate effectively across end users, technical teams, vendors, and management. U.S. citizenship is required. Ability to complete applicable background investigation, suitability, badging, and access requirements before performing restricted work. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Requirements

Must-haves

Provide oversight of all aspects of task-order performance, including technical, contractual, administrative, and financial performance.
Manage staffing, performance oversight, transition, risk management, quality control, deliverables, and customer coordination.
Develop and maintain the Program Management Plan, integrated schedule, staffing plan, risk and action logs, and service desk operating procedures.
Lead post-award kickoff, personnel onboarding/readiness, access coordination, and knowledge-transfer activities.
Provide weekly status updates and monthly performance reports addressing accomplishments, staffing, deliverables, risks, incidents, and corrective actions.
Manage transition-in and transition-out to maintain continuity of service and complete orderly knowledge, asset, ticket, and documentation transfer.
Escalate critical service or staffing risks, track corrective actions through closure, and ensure sustained mission-critical/VIP support coverage.
Bachelor’s degree in a related field (or equivalent) and at least eight (8) years of related professional experience, including at least four (4) years in a supervisory role.
Demonstrated experience overseeing technical service delivery, contractor personnel, task assignments, quality assurance, risk management, reporting, contract performance, and customer coordination.
Demonstrated ability to manage service desk operations, contractor performance, transition activities, escalation procedures, and corrective actions.
High-level analytical and independent judgment skills for non-routine technical, administrative, and managerial issues.
Strong written and oral communication skills with the ability to coordinate effectively across end users, technical teams, vendors, and management.
U.S. citizenship is required.
Ability to complete applicable background investigation, suitability, badging, and access requirements before performing restricted work.
Our Equal Employment Opportunity Policy
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agile

Platform: dayforce
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave