Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Business Analyst specializes in understanding the needs of the business owners & operators and translating them into technical & analytical specifications. This position will act as an interface to the business owners and operational leaders, as well as the technology & financial departments, as well as implementing and supporting the Enterprise Applications and Analytics within several core functional areas of the business: resort systems (gaming and hospitality), and administrative systems (human resources and finance). The position involves analysis and presentation of information to business owners & operational leadership, including but not limited to marketing, hotel, finance, gaming operations, and human resources. It requires proficiency with developing requirements documents, knowledge of the business and strong communication skills. The position will also be responsible for the QA and project management of any new or changes to the applications before they are released and deployed into the Production environment.
Responsibilities:
Gather requirements using interviews, document analysis, critical path, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
Acquire and index data, organizing data, connecting data, creating digital dashboards, and providing effective analytics in real-time, as well as providing the ability for users to dive down into the historical data, and future forecasts, that is cultivated with proper assumptions derived from appropriate research and validated by business owners and operational leaders, and in a timely manner.
Provide financial and productivity analytics and budgets, and creating automated forecasts
Documenting all processes, procedures, agendas and minutes for pertinent information for the Operations Development team
Evaluate information gathered from multiple sources, decompose high-level information into details, and distinguish user requests from the underlying true needs
Proactively communicate and collaborate with technical team and business owners to analyze information needs and functional requirements to deliver an effective solution
Develop and document enterprise wide requirements and translate them into technical specifications
Develop user documentation and conduct training as required
Successfully engage in multiple initiatives simultaneously
Drive and challenge business units on their assumptions of how they will successfully execute their plans
Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements
Partake in small or complex applications rollout to single or multi-properties
Partake in the QA and release management of new and changes to applications through thorough testing, debugging and user acceptance before planning and executing deployment into Production
Develop documentation and critical paths for users to install, operate and support.
Provide end user training
Provide post implementation support and troubleshooting
Analyze problems and escalate issues in a timely manner for quick resolution.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Be the liaison between the business units, technology teams and support teams.
Works on multiple high priority projects concurrently
Employs productivity aids in all aspects of assignments
Maintains and enhances technical skills through formal and on-the-job training
Responds to and assists with other problem tickets as required
Ability to travel for business when needed
Performs other duties as assigned
Qualifications:
Bachelors or Associate degree in Information Management, Computer Science, Mathematics, Statistics, or related fields preferred or equivalent experience
Casino gaming & hospitality background or experience preferred
5-8 years related experience as business analyst or similar position
Expert in business intelligence performance management software, and data visualization tools, including but not limited to SQL, Tableau, Cognos, Microsoft SHRSS
Project Management/Coordination practices, techniques, and software expert
Highly personable and able to communicate clearly and build strong relationship across business groups and with IT personnel
Ability to translate business requirements to technical requirements to enable IT technical teams
Stakeholder management, including department leaders, vendors and consultants
Knowledge management
Strong technical background
Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook)
Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people, which includes the upper levels of corporate management
Self-sufficient, requiring limited supervision over job knowledge, expectations and successful project completion
Work Environment:
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.