Job description

About Bobyard - Construction is a trillion-dollar industry, but still runs on outdated software - Biggest bottleneck: cost estimating — takeoffs are still manual, slow, and error-prone - Lean team backed by 8VC, Primary, and Pear, building next-gen software for the built world What you'll do - Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions - Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy - Scale support with systems — kill repetitive work with automations, templates, and AI - Close the feedback loop — partner with Product/Engineering to log bugs and track fixes - Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights - Know our users cold — deep expertise in the platform and how estimators/landscape pros get value What we're looking for - 2+ years in a customer-facing role (Support, Enablement, or Success preferred) - Excellent written and verbal communicator, no jargon - Proficient with Intercom (or similar), documentation/LMS tools, and Loom - Comfortable in a fast-paced startup where processes are still being built Why Bobyard - Join a fast-growing AI startup transforming construction estimating - Report to Head of Post-Sales; work closely with Engineering and Product - Clear growth path into CSM or CS Operations - In-person, San Francisco Compensation - $80k–$100k base + equity, full-time Come build with us!

Requirements

Must-haves

Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions
Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy
Scale support with systems — kill repetitive work with automations, templates, and AI
Close the feedback loop — partner with Product/Engineering to log bugs and track fixes
Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights
Know our users cold — deep expertise in the platform and how estimators/landscape pros get value
Excellent written and verbal communicator, no jargon
Proficient with Intercom (or similar), documentation/LMS tools, and Loom
Comfortable in a fast-paced startup where processes are still being built
Join a fast-growing AI startup transforming construction estimating
Report to Head of Post-Sales; work closely with Engineering and Product
Clear growth path into CSM or CS Operations
In-person, San Francisco

Nice-to-haves

2+ years in a customer-facing role (Support, Enablement, or Success preferred)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick