Technical Account Manager (TAM) at SafeBreach

Job description

💼 Title: Technical Account Manager (TAM) 📍 Location : North America (Eastern Time Zone) 🤝 Reporting To : Senior Manager - TAM Americas 💸 Base Salary Range : $130,000 - $150,000/yr 🌟 OPPORTUNITY HIGHLIGHTS Are you passionate about solving real-world security challenges and building lasting customer relationships? SafeBreach is seeking a Technical Account Manager to serve as a trusted advisor to our large enterprise customers—driving value, adoption, and growth with our industry-leading exposure validation platform. In this role, you will manage enterprise relationships and deliver technical excellence independently while collaborating with global teams. 👋 WHO WE ARE SafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you. 💰 WHAT WE OFFER Excellent growth opportunities: Make an impact and advance your career Fully remote work and flexible PTO Highly competitive salary and equity grants Health, dental and vision insurance Generous Parental leave Monthly phone and internet stipend Learning & Development stipend Competitive employee referral bonus program 🚀 THE IMPACT YOU WILL HAVE Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience 🧬 WHAT SETS YOU APART Professional Experience : 5+ years in customer-facing roles such as Technical Account Manager, Support Engineer (Tier 2/3), or Professional Services within cybersecurity or SaaS companies Technical Proficiency : Strong experience with MITRE ATT&CK framework and detection engineering principles Security Tools : Hands-on expertise with SIEM, EDR, firewalls, threat intelligence platforms, vulnerability management, and penetration testing tools Infrastructure Knowledge : Comfortable working across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux) Offensive Security Concepts : Familiarity with Breach and Attack Simulation (BAS), pentesting, threat hunting, red teaming, Continuous Threat Exposure Management (CTEM), and Adversarial Exposure Validation (AEV) Customer Success : Proven track record delivering workshops, supporting enterprise customers, and driving post-sales success and adoption Project Management : Skilled at cross-functional collaboration, project ownership, and managing complex technical implementations Communication : Clear, confident communicator with the ability to engage both technical teams and executive stakeholders Travel & Flexibility: Willingness and ability to travel up to 15% for customer onsite visits, team alignment meetings, or industry events. 💥 EVEN BETTER IF YOU HAVE Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities Experience working in a startup or rapidly scaling company environment Industry certifications such as CISSP, OSCP, CEH, or similar security credentials 🤝 HOW WE'LL GET TO KNOW EACH OTHER We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days) Step 1: The Intro A casual meeting with the Talent team to break the ice. Step 2: The Vision Connect with your future manager to discuss the role, the challenges, and how you can make an impact Step 3: The Squad Meet your future team members. Take a deep dive into the team dynamics, the culture and the real-world challenges you will face in this role. Step 4: The Big Picture Discussions to ensure our values and long-term goals align with yours. Step 5: The Offer If the vibe is right, we make it official! DEI&B (Diversity, Equity, Inclusion & Belonging) At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.

Requirements

Must-haves

Title: Technical Account Manager (TAM)
Location : North America (Eastern Time Zone)
Reporting To : Senior Manager - TAM Americas
Are you passionate about solving real-world security challenges and building lasting customer relationships?
Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup
Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers
Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication
Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies
Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues
Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience
Professional Experience : 5+ years in customer-facing roles such as Technical Account Manager, Support Engineer (Tier 2/3), or Professional Services within cybersecurity or SaaS companies
Technical Proficiency : Strong experience with MITRE ATT&CK framework and detection engineering principles
Security Tools : Hands-on expertise with SIEM, EDR, firewalls, threat intelligence platforms, vulnerability management, and penetration testing tools
Infrastructure Knowledge : Comfortable working across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
Offensive Security Concepts : Familiarity with Breach and Attack Simulation (BAS), pentesting, threat hunting, red teaming, Continuous Threat Exposure Management (CTEM), and Adversarial Exposure Validation (AEV)
Customer Success : Proven track record delivering workshops, supporting enterprise customers, and driving post-sales success and adoption
Project Management : Skilled at cross-functional collaboration, project ownership, and managing complex technical implementations
Communication : Clear, confident communicator with the ability to engage both technical teams and executive stakeholders
Travel & Flexibility: Willingness and ability to travel up to 15% for customer onsite visits, team alignment meetings, or industry events.
Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV
Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities
Experience working in a startup or rapidly scaling company environment
Industry certifications such as CISSP, OSCP, CEH, or similar security credentials
We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)

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Dental

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Pto

Parental Leave