Job description

Job Scope: This role will have intensive phone contact and manage both incoming and outgoing calls/emails for the Americas sales region, consulting customers on service contracts, service, upgrade and products and applications resulting directly and indirectly in orders or longer-term opportunities. Working closely with Account Managers, the Inside Sales Engineer will provide proactive and mutual service/support to the account managers and customers in activities such as: generating proposals and quotations, managing the opportunity funnel using CRM tools, and driving direct/indirect revenue and long-term growth in the business. Key Responsibilities and Accountabilities: Main tasks and responsibilities are centralized around direct contact with customers and account managers. • Manage quoting process from enquiry to order acceptance through our global CRM system. • Elaborate customer specific upgrade path in partnership with account manager for existing systems installed at customer sites. This involves defining existing architecture and best path forward leveraging current system. • Work with product management, sales management, account manager to develop an effective upgrade program that brings value to customer while generating revenue for the BU and providing a competitive advantage. • If needed, provide assistance for lab functions, configuration testing, shipment of trial equipment, support on-site demos / trials / meeting, etc. • Track existing service contracts (usage, renewal, etc.). Promote new service contract, training, service visit, advanced remote service, create value added service options, etc. • Source and generate new sales opportunities and orders through inbound lead consulting and outbound prospecting activities. • Support the Regional Sales Teams in developing our relationships with End Customers. • Provide quotations and application support for all BU product lines (SmartAdvisor, SmartView, SmartNET, …). • Proactive pipeline management and chasing of opportunities. • Provide technical and general office assistance to account managers as/when required, become the point of contact between account managers and factory for technical inquiries. • Record any customer feedback – VOC and feedback to marketing and sales team. • Provide valued and knowledgeable support to customer by promptly replying to their needs, providing guidance and ensuring a strong drive to results. • Ensure end customers are supported by establishing a collaborative and “customer-first” relationship. Minimum Education & Experience: • 3-5 years of experience in Customer Service / Sales environment in factory automation or process sensors • Ability to understand past cases / service calls for a site. • Strong commercial/business acumen. • Good problem-solving skills • Communication, influencing and assertiveness. • High level of work ethics and customer satisfaction commitment. Must be passionate about meeting customer requirements. • Outstanding customer service and relationship building. • Understanding of sales and operations. • ERP & CRM knowledge desirable. Preferred Education & Experience: • Experience in some of the following areas: machine vision, surface inspection, web inspection, web monitoring, lighting and optics, quality control systems, factory automation. • Bachelor’s Degree in Engineering or Science • Experience in the Metals and/or Paper industries Key Competencies: • Results Driven. • Self-motivated with a high attention to detail and ability to multitask under demanding deadlines. • A positive attitude and the ability to deal with ambiguity are a must. • Demonstrates good judgement in analysing information to make routine decisions. • Co-operates and collaborates with colleagues, cross-functionally, to support the sales process. • Open to receiving feedback and applying/integrating the feedback to improve results. • Good team player but also able to work on own initiative. • Ability to travel.

Requirements

Must-haves

Main tasks and responsibilities are centralized around direct contact with customers and account managers.
Manage quoting process from enquiry to order acceptance through our global CRM system.
Elaborate customer specific upgrade path in partnership with account manager for existing systems installed at customer sites. This involves defining existing architecture and best path forward leveraging current system.
Work with product management, sales management, account manager to develop an effective upgrade program that brings value to customer while generating revenue for the BU and providing a competitive advantage.
If needed, provide assistance for lab functions, configuration testing, shipment of trial equipment, support on-site demos / trials / meeting, etc.
Track existing service contracts (usage, renewal, etc.). Promote new service contract, training, service visit, advanced remote service, create value added service options, etc.
Source and generate new sales opportunities and orders through inbound lead consulting and outbound prospecting activities.
Support the Regional Sales Teams in developing our relationships with End Customers.
Provide quotations and application support for all BU product lines (SmartAdvisor, SmartView, SmartNET, …).
Proactive pipeline management and chasing of opportunities.
Provide technical and general office assistance to account managers as/when required, become the point of contact between account managers and factory for technical inquiries.
Record any customer feedback – VOC and feedback to marketing and sales team.
Provide valued and knowledgeable support to customer by promptly replying to their needs, providing guidance and ensuring a strong drive to results.
Ensure end customers are supported by establishing a collaborative and “customer-first” relationship.
3-5 years of experience in Customer Service / Sales environment in factory automation or process sensors
Ability to understand past cases / service calls for a site.
Strong commercial/business acumen.
Good problem-solving skills
Communication, influencing and assertiveness.
High level of work ethics and customer satisfaction commitment. Must be passionate about meeting customer requirements.
Outstanding customer service and relationship building.
Understanding of sales and operations.
ERP & CRM knowledge desirable.
Experience in some of the following areas: machine vision, surface inspection, web inspection, web monitoring, lighting and optics, quality control systems, factory automation.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Vision