Job description

Required Skills • Amazon Connect • Amazon Lex • AWS Lambda • AWS Pinpoint or End User Message • Amazon DynamoDB Nice-to-Have / Preferred Skills • Service design experience with a strong developer background • Quick learning ability • Experience with AWS Customer Engagement tools , especially: • Amazon Connect • Amazon Lex • Experience configuring Amazon Connect contact flows • Experience building reports in Amazon Connect • Experience integrating Amazon Connect IVR with external platforms using: • APIs • AWS Lambda • DynamoDB • S3 • Hands-on experience with multiple AWS services • Experience with at least two AWS AI services • Strong scripting skills • Experience implementing AWS environments using Infrastructure as Code (IaC) • Automation-focused mindset • AWS certification is a plus Key Responsibilities The candidate will be responsible for developing and integrating AWS cloud-based customer engagement and IVR solutions . Amazon Connect • Configure and maintain Amazon Connect environments. • Design and configure contact flows . • Develop IVR solutions. • Build reports and dashboards related to customer interactions. • Integrate Amazon Connect with external applications and platforms. AWS Integration • Develop serverless solutions using AWS Lambda . • Integrate Amazon Connect with DynamoDB, S3 and other AWS services . • Develop API-based integrations. • Implement automated workflows across AWS services. Amazon Lex / AI • Develop and integrate conversational interfaces using Amazon Lex . • Work with multiple AWS AI services. • Integrate AI capabilities into customer engagement and IVR solutions. Automation & Development • Develop scripts to automate AWS environments and operational processes. • Implement AWS infrastructure using Infrastructure as Code . • Troubleshoot integration and application issues. • Follow AWS best practices for security, scalability and reliability. Ideal Candidate Profile Look for candidates with a strong combination of: Amazon Connect + Amazon Lex + Lambda + DynamoDB + AWS IVR + API Integration + S3 + AWS AI Services + IaC/Automation

Requirements

Must-haves

Amazon Connect
AWS Pinpoint or End User Message
Amazon DynamoDB
Service design experience with a strong developer background
Quick learning ability
Experience with AWS Customer Engagement tools , especially:
Amazon Connect
Experience configuring Amazon Connect contact flows
Experience building reports in Amazon Connect
Experience integrating Amazon Connect IVR with external platforms using:
Hands-on experience with multiple AWS services
Experience with at least two AWS AI services
Strong scripting skills
Experience implementing AWS environments using Infrastructure as Code (IaC)
Automation-focused mindset
The candidate will be responsible for developing and integrating AWS cloud-based customer engagement and IVR solutions .
Amazon Connect
Configure and maintain Amazon Connect environments.
Design and configure contact flows .
Develop IVR solutions.
Build reports and dashboards related to customer interactions.
Integrate Amazon Connect with external applications and platforms.

Nice-to-haves

Nice-to-Have / Preferred Skills
AWS certification is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

awsaiapi

Platform: jobdiva
Effort: medium