Job description

Job Description: About the Team: Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insights across the global energy, chemicals, metals, and fuel supply value chains. Our offerings support institutional investors, analysts, and traders navigating spot, wholesale, and retail markets, as well as emerging segments tied to the global energy transition. Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables financial professionals to mitigate risk and make high-stakes commercial decisions in volatile, fast-evolving global markets. About the Role: As a Senior Technical Project Manager - Customer Success, you will be the trusted technical leader responsible for driving the successful delivery, integration, and adoption of our AI-powered pricing solutions. You will own the end-to-end customer delivery lifecycle; from discovery to go-live and continuous optimization; ensuring every engagement delivers measurable business impact. In this role, you will lead complex technical deployments, act as the bridge between customers and product teams, and mentor junior engineers to ensure consistent excellence in delivery execution. Your blend of technical depth, customer empathy, and delivery discipline will make you a key contributor to our customers’ success and Dow Jones Energy’s continued growth. You will report to the Director - Customer Success. You Will: Project Leadership & Delivery Excellence Lead multiple concurrent delivery projects from kickoff to production rollout, ensuring high-quality, on-time, and in-scope outcomes Translate business requirements into robust technical implementation plans and data integration workflows Drive delivery governance; risk management, progress tracking, and stakeholder communication to ensure customer confidence and alignment Customer Engagement & Success Act as the technical lead and trusted advisor for enterprise customers throughout their journey Guide customers through onboarding, configuration, and integration, ensuring seamless adoption and measurable ROI Collaborate closely with customer success managers to ensure post-launch value realization and continuous improvement Integration & Automation Expertise Design and implement integrations using APIs, ETL pipelines, and automation scripts to connect PriceCast with customers’ IT and POS ecosystems Diagnose and resolve complex technical issues, ensuring system performance and data integrity Cross-Functional Collaboration Partner with Product Management and R&D to communicate customer insights, shape roadmap priorities, and influence future capabilities Contribute to the development of reusable tools, templates, and best practices that elevate delivery efficiency and consistency across projects Mentorship & Knowledge Sharing Support the professional growth of delivery engineers through technical guidance, code reviews, and methodology improvements Champion a culture of excellence, accountability, and continuous learning within the Customer Success team You Have: 5 years of experience delivering complex SaaS, cloud, or enterprise software implementations, ideally in customer-facing roles Proven track record in leading delivery or integration projects , managing stakeholders, and ensuring customer success Strong hands-on skills in data integration and automation including APIs, data mapping, and scripting (Python, SQL) Experience in retail, pricing, fuel, convenience industries or at other large enterprises is highly advantageous Ability to communicate effectively with technical and business audiences Bachelor’s degree in Computer Science, Engineering , related technical discipline -OR- equivalent work experience Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Lifestyle Programs & Wellness Resources Education Benefits Family Care Benefits & Caregiving Support Commuter Transit Program Subscription Discounts Employee Referral Program Financial Health Programs Cybersecurity Protection Learn more about us and our benefits click here . #LI-Hybrid Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations. Business Area: Dow Jones - Energy Job Category: Project/Program Management Union Status: Non-Union role Base Pay Range: $105,000 - $135,000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Requirements

Must-haves

You Will: Project Leadership & Delivery Excellence Lead multiple concurrent delivery projects from kickoff to production rollout, ensuring high-quality, on-time, and in-scope outcomes
Translate business requirements into robust technical implementation plans and data integration workflows
Drive delivery governance; risk management, progress tracking, and stakeholder communication to ensure customer confidence and alignment
Customer Engagement & Success Act as the technical lead and trusted advisor for enterprise customers throughout their journey
Guide customers through onboarding, configuration, and integration, ensuring seamless adoption and measurable ROI
Collaborate closely with customer success managers to ensure post-launch value realization and continuous improvement
Integration & Automation Expertise Design and implement integrations using APIs, ETL pipelines, and automation scripts to connect PriceCast with customers’ IT and POS ecosystems
Diagnose and resolve complex technical issues, ensuring system performance and data integrity
Cross-Functional Collaboration Partner with Product Management and R&D to communicate customer insights, shape roadmap priorities, and influence future capabilities
Contribute to the development of reusable tools, templates, and best practices that elevate delivery efficiency and consistency across projects
Mentorship & Knowledge Sharing Support the professional growth of delivery engineers through technical guidance, code reviews, and methodology improvements
Champion a culture of excellence, accountability, and continuous learning within the Customer Success team
You Have: 5 years of experience delivering complex SaaS, cloud, or enterprise software implementations, ideally in customer-facing roles
Proven track record in leading delivery or integration projects , managing stakeholders, and ensuring customer success
Strong hands-on skills in data integration and automation including APIs, data mapping, and scripting (Python, SQL)
Experience in retail, pricing, fuel, convenience industries or at other large enterprises is highly advantageous
Ability to communicate effectively with technical and business audiences
Bachelor’s degree in Computer Science, Engineering , related technical discipline -OR- equivalent work experience
Our Benefits Comprehensive Healthcare Plans
Retirement Plans
Comprehensive Insurance Plans
Lifestyle Programs & Wellness Resources
Education Benefits

Nice-to-haves

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

Application prep

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Keywords to mirror

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Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Paid Time Off

Wellness