Job description

Start a New Career!Great Pay Plus Bonus Potential! Join the Team Behind the World’s Leading Class Management Software! Are you passionate about helping people and creating exceptional customer experiences ? iClassPro is looking for an enthusiastic and solutions-driven Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing t imely assistance , resolving inquiries , and ensuring a positive experience as a key part in shaping how customers feel about our brand. If you’re a strong communicator who thrives in a fast-paced environment and loves turning challenges into positive outcomes, we’d love to hear from you. What You Will Do • Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner • Troubleshooting issues and guiding customers through product features and solutions • Resolving concerns efficiently while ensuring customer satisfaction • Collaborating with internal teams to tackle more complex support cases • Accurately documenting customer interactions and maintaining detailed records What You Bring • A genuine passion for delivering outstanding customer service • 2+ years of experience in a customer support role • Excellent verbal and written communication skills • Strong problem-solving abilities, especially in technical situations • Ability to stay calm, empathetic, and professional under pressure • Experience using CRM or help desk platforms (a plus) • Flexibility to work some Saturdays within a scheduled rotation • Bilingual (Spanish and English) is a plus What We Bring We believe in taking care of our people. • Highly competitive compensation package plus Bonus Potential • Robust PTO because work-life balance matters • Comprehensive health benefits including medical, dental, vision, and more! • Generous 401(k) contribution to help you plan for your future • Fun company events that connect our team • Career growth opportunities in a thriving, purpose-driven company Who We Are At iClassPro , we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide , helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025! We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application. iClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position. E-Verify is used to verify authorization to work in the U.S.

Requirements

Must-haves

Start a New Career!Great
Join the Team Behind the World’s Leading Class Management Software!
Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner
Troubleshooting issues and guiding customers through product features and solutions
Resolving concerns efficiently while ensuring customer satisfaction
Collaborating with internal teams to tackle more complex support cases
Accurately documenting customer interactions and maintaining detailed records
A genuine passion for delivering outstanding customer service
2+ years of experience in a customer support role
Excellent verbal and written communication skills
Strong problem-solving abilities, especially in technical situations
Ability to stay calm, empathetic, and professional under pressure
Flexibility to work some Saturdays within a scheduled rotation
What We Bring
We believe in taking care of our people.
Robust PTO because work-life balance matters
Fun company events that connect our team
Career growth opportunities in a thriving, purpose-driven company

Nice-to-haves

Pay Plus Bonus Potential!
Experience using CRM or help desk platforms (a plus)
Bilingual (Spanish and English) is a plus
Highly competitive compensation package plus Bonus Potential

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: paylocity
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto