Job description

About the Role We are seeking a strategic and results-driven Senior Product Manager to lead the evolution of our digital customer servicing platforms. This is a critical role where you will own the end-to-end customer journey, transforming how our clients interact with us through innovative and intuitive digital solutions. You will be the technical and product authority, shaping the direction of our platform to meet ambitious business objectives and create best-in-class experiences. If you are passionate about designing cohesive digital products that solve real-world problems and drive business value, this is the opportunity for you. What You'll Do • Own the Platform Vision: Define and champion the overall vision, strategy, and roadmap for our core digital product platform, ensuring its capabilities align with and drive business growth. • Champion a Unified Brand Experience: Own, build, and govern our Common Design Framework, ensuring we present a consistent and cohesive "One Citi" view across all consumer-facing digital properties. • Master the Customer Journey: Think through and design cohesive, end-to-end customer servicing journeys that cater to multiple customer personas and their unique objectives. • Translate Business Needs into Product Reality: Engage directly with business stakeholders to understand their goals, shaping their requirements into clear, actionable platform features and technical specifications. • Drive with Data and Analytics: Utilize strong analytical skills to define success metrics, measure feature performance, and tie product enhancements directly back to business KPIs. You will make data-driven trade-offs to optimize for impact and time-to-market. • Lead with Influence: Guide and influence a cross-disciplinary team of engineers, designers, and business partners. Clearly communicate goals, roles, and responsibilities to ensure alignment and successful outcomes. • Champion Technical Excellence: Partner closely with engineering teams to understand technical possibilities, challenge constraints, and ensure the platform is scalable, resilient, and at the forefront of technology. • Manage Risk and Compliance: Proactively assess risk in all business and product decisions, ensuring our solutions safeguard our clients, our assets, and the firm's reputation by adhering to all applicable laws, rules, and regulations. Qualifications: • 2-3 years of experience • Experience working in Agile Software delivery model • Experience using various agile tools including Jira, Figma, and Confluence. • Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead • Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes • Obsession for digital products • A willingness and appetite to do what it takes to take the product from concept to launch • Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights • Consistently demonstrates clear and concise written and verbal communication Education: • Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Product Management and Development ------------------------------------------------------ Job Family: Digital Product Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $107,120.00 - $160,680.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Aug 29, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Requirements

Must-haves

Own the Platform Vision: Define and champion the overall vision, strategy, and roadmap for our core digital product platform, ensuring its capabilities align with and drive business growth.
Champion a Unified Brand Experience: Own, build, and govern our Common Design Framework, ensuring we present a consistent and cohesive "One Citi" view across all consumer-facing digital properties.
Master the Customer Journey: Think through and design cohesive, end-to-end customer servicing journeys that cater to multiple customer personas and their unique objectives.
Translate Business Needs into Product Reality: Engage directly with business stakeholders to understand their goals, shaping their requirements into clear, actionable platform features and technical specifications.
Lead with Influence: Guide and influence a cross-disciplinary team of engineers, designers, and business partners. Clearly communicate goals, roles, and responsibilities to ensure alignment and successful outcomes.
Champion Technical Excellence: Partner closely with engineering teams to understand technical possibilities, challenge constraints, and ensure the platform is scalable, resilient, and at the forefront of technology.
2-3 years of experience
Experience working in Agile Software delivery model
Experience using various agile tools including Jira, Figma, and Confluence.
Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead
Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes
Obsession for digital products
A willingness and appetite to do what it takes to take the product from concept to launch
Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights
Consistently demonstrates clear and concise written and verbal communication
Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Product Management and Development ------------------------------------------------------
Digital Product Management ------------------------------------------------------
Full time ------------------------------------------------------
Irving Texas United States ------------------------------------------------------
$107,120.00 - $160,680.00
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agilejirafigmaaiaccessibility

Platform: eightfold
Effort: medium

Benefits

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Dental

Vision

401(K)

Paid Time Off

Wellness