Job description

The Product Manager, Benefits Strategy — Core Care Delivery owns plan design, ROI cases, and roadmap priorities for Care.com's operationally complex, highest-revenue benefit lines: Backup Care, Care Specialists, Care Membership, and Care Center Solutions. These four lines drive roughly 93% of Enterprise benefits revenue and run on a national delivery network of care providers — this is a defend-and-scale mandate, not a build-from-zero one. Reporting to the Sr. Director/Director, Enterprise Product Design & Development, this role is one of two Product Manager peers in the newly staffed benefits-product pod. Where the Emerging Benefits Product Manager owns the whitespace growth agenda, this role protects and scales the core that the segment's largest, most strategic accounts depend on — partnering closely with Enterprise Operations on the delivery, supply, and service-level realities that plan design must account for. What You'll Do: • Define plan-design strategy for Backup Care, Care Specialists, Care Membership, and Care Center Solutions — deciding what to build, enhance, or sunset within the portfolio strategy set by the Sr. Director/Director • Determine how to bundle and package these offerings for large, sophisticated enterprise buyers and strategic accounts • Translate strategy into technical build requirements and roadmap priorities, partnering with the Technical PM & Engineering pod on feasibility and sequencing • Partner closely with Enterprise Operations on the national care-provider delivery network — supply, staffing, and service-level agreements needed to protect and scale the core • Monitor competitive offerings and named feature gaps affecting Backup Care and related core lines, given the concentrated revenue and renewal risk they carry • Develop and maintain benefit design logic — eligibility rules, utilization assumptions, plan tiers — for the core lines • Build ROI and business cases for core-line enhancements, weighing investment against retention and renewal risk • Manage core-line roadmap execution from concept through launch and iteration, coordinating design, engineering, data, and Operations partners • Partner with UX/UI & Design to ensure care-provider- and member-facing experience quality meets Care.com's standards • Partner with Client Success & Revenue Enablement and Sales to protect renewals and defend competitive position, especially for strategic and top-tier accounts • Gather client and market feedback on named feature gaps and competitive losses, prioritizing the roadmap accordingly • Define and track retention, utilization, and delivery-quality metrics for the core lines; report on performance against renewal and retention targets, flagging risk early • 3–5 years of product management experience, ideally managing an established, revenue-critical product line • Experience with operationally complex products involving service delivery, supply, staffing, or provider/vendor networks • Experience designing or supporting employee benefit offerings, including how employers evaluate cost, utilization, and ROI • Comfortable managing renewal-risk and retention-sensitive stakeholder relationships, including large or strategic accounts • Structured, analytical approach to business cases — comfortable building ROI models for defend-and-scale investment decisions • Ability to operate independently as an individual contributor managing a small, high-stakes portfolio • Preferred: experience at a benefits, insurtech, or healthtech company with a national or multi-market delivery/supply network; familiarity with strategic/enterprise account dynamics and renewal cycles; exposure to a private-equity-backed or high-growth environment Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Salary Range: $155,000 - $170,000 Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday The salary range above represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on work location, experience, and performance. Other rewards may include annual bonuses and short- and long-term incentives, plus health, life, and disability insurance, a 401K match, paid holidays, and PTO #LI-Hybrid

Requirements

Must-haves

Define plan-design strategy for Backup Care, Care Specialists, Care Membership, and Care Center Solutions — deciding what to build, enhance, or sunset within the portfolio strategy set by the Sr. Director/Director
Determine how to bundle and package these offerings for large, sophisticated enterprise buyers and strategic accounts
Translate strategy into technical build requirements and roadmap priorities, partnering with the Technical PM & Engineering pod on feasibility and sequencing
Partner closely with Enterprise Operations on the national care-provider delivery network — supply, staffing, and service-level agreements needed to protect and scale the core
Monitor competitive offerings and named feature gaps affecting Backup Care and related core lines, given the concentrated revenue and renewal risk they carry
Develop and maintain benefit design logic — eligibility rules, utilization assumptions, plan tiers — for the core lines
Build ROI and business cases for core-line enhancements, weighing investment against retention and renewal risk
Manage core-line roadmap execution from concept through launch and iteration, coordinating design, engineering, data, and Operations partners
Partner with UX/UI & Design to ensure care-provider- and member-facing experience quality meets Care.com's standards
Partner with Client Success & Revenue Enablement and Sales to protect renewals and defend competitive position, especially for strategic and top-tier accounts
Gather client and market feedback on named feature gaps and competitive losses, prioritizing the roadmap accordingly
Define and track retention, utilization, and delivery-quality metrics for the core lines; report on performance against renewal and retention targets, flagging risk early
3–5 years of product management experience, ideally managing an established, revenue-critical product line
Experience with operationally complex products involving service delivery, supply, staffing, or provider/vendor networks
Experience designing or supporting employee benefit offerings, including how employers evaluate cost, utilization, and ROI
Comfortable managing renewal-risk and retention-sensitive stakeholder relationships, including large or strategic accounts
Structured, analytical approach to business cases — comfortable building ROI models for defend-and-scale investment decisions
Ability to operate independently as an individual contributor managing a small, high-stakes portfolio
Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday

Nice-to-haves

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Benefits

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401k

Pto