Staff Product Operations Manager, Platform at Samsara

Job description

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara's Product Operations team is looking for a hands-on builder to join our Platform team and help accelerate our enterprise-ready roadmap. You will support the Billing, Org & Auth, and Security product teams, working closely with R&D leaders to turn ambiguous questions into rigorous analyses, repeatable workflows, and internal tools used across our Product and Engineering organization. You move ARR. Not "contribute to." Revenue (or an equivalent business result) grows because of decisions you made . You might investigate why enterprise customers stall on a security or permissions requirement, combine signals from thousands of support tickets and customer conversations to find what's blocking expansion, or build a dashboard that helps hundreds of product managers and engineers see how platform gaps translate into pipeline and retention risk. This is an individual-contributor role for someone who has already shown they can build and ship. You do not need a technical background. However, you do need to use modern AI and development tools to move beyond a prototype: work with data, write and debug code using AI, validate the results, put a useful tool in front of users, and improve it until people trust and rely on it. This is a remote position open to candidates residing in the US. You should apply if: You want to impact the industries that run our world: Your efforts will help keep the lights on, get food into grocery stores, reduce emissions, and, most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set you up for success and have built a culture of rapid career development, with countless opportunities to experiment and master your craft in a hyper-growth environment. You're energized by our opportunity: Our vision to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that encourages you to do your best. You measure yourself by revenue outcomes: You want your work tied directly to ARR, and you're accountable for the result, not just the activity. In this role, you will: Drive ARR through platform decisions. Identify the enterprise-readiness gaps that most limit new business, expansion, and retention, and shape prioritization so that fixing them measurably moves ARR. Accelerate enterprise-ready delivery by partnering with the Billing, Org & Auth, and Security product teams to define priorities, remove blockers, and track progress against the commitments customers and Sales are waiting on. Build and ship internal data and AI products that help Product and Engineering teams understand platform usage, customer friction, and the highest-impact opportunities to improve. Analyze large volumes of structured and unstructured data, including product telemetry, support tickets, customer conversations, feature requests, surveys, and product metadata, to find patterns that would be difficult to see manually. Turn one-time analyses into reliable, repeatable tools and workflows with clear data definitions, quality checks, documentation, and feedback loops. Translate complex findings into clear, decision-ready recommendations for R&D leadership, while preserving the evidence and methodology behind them. Quantify the revenue impact of platform investments and report on it, so every roadmap bet has a clear, defensible ARR case before and after launch. Own projects end to end: scope the problem, identify and connect the right data, build the first version, launch it, measure adoption and business impact, and continue improving it. Use AI-assisted development tools thoughtfully, checking outputs, debugging failures, and applying sound judgment rather than treating generated work as automatically correct. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: 8+ years of professional experience in a role such as product operations, data or product analytics, business operations, consulting, technical product management, or another environment where you solved ambiguous problems with data and technology. A demonstrated record of building and shipping something useful for real users, such as an internal tool, application, dashboard, automation, data product, or repeatable analytical workflow. A track record of connecting your work to revenue or an equivalent business result (ARR, retention, expansion, cost), and the ability to show how your decisions caused it. Experience structuring and analyzing messy or large datasets, validating the results, and explaining what the analysis does and does not prove. Strong product and customer judgment: you start with the user problem and business outcome, not the technology. Clear written and verbal communication. You can explain technical or analytical work to non-technical partners and executives without losing the important details. High ownership, curiosity, and attention to detail. You are comfortable learning quickly, asking sharp questions, forming a point of view, and iterating through ambiguity. An ideal candidate also has: Experience in a B2B technology company or working closely with Product and Engineering teams. Experience in Product Operations functions: defining and tracking product roadmaps and feature requests, and bringing the voice of the customer to every product conversation. Familiarity with enterprise platform domains such as billing and monetization, identity, access, and org management, or security and compliance, and with what enterprise buyers require in each. The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below. Annual Base Salary $126,000 — $225,000 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .

Requirements

Must-haves

You want to impact the industries that run our world: Your efforts will help keep the lights on, get food into grocery stores, reduce emissions, and, most importantly, ensure workers return home safely.
You're energized by our opportunity: Our vision to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that encourages you to do your best.
You measure yourself by revenue outcomes: You want your work tied directly to ARR, and you're accountable for the result, not just the activity.
Drive ARR through platform decisions. Identify the enterprise-readiness gaps that most limit new business, expansion, and retention, and shape prioritization so that fixing them measurably moves ARR.
Build and ship internal data and AI products that help Product and Engineering teams understand platform usage, customer friction, and the highest-impact opportunities to improve.
Turn one-time analyses into reliable, repeatable tools and workflows with clear data definitions, quality checks, documentation, and feedback loops.
Translate complex findings into clear, decision-ready recommendations for R&D leadership, while preserving the evidence and methodology behind them.
Quantify the revenue impact of platform investments and report on it, so every roadmap bet has a clear, defensible ARR case before and after launch.
Own projects end to end: scope the problem, identify and connect the right data, build the first version, launch it, measure adoption and business impact, and continue improving it.
Use AI-assisted development tools thoughtfully, checking outputs, debugging failures, and applying sound judgment rather than treating generated work as automatically correct.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
A demonstrated record of building and shipping something useful for real users, such as an internal tool, application, dashboard, automation, data product, or repeatable analytical workflow.
A track record of connecting your work to revenue or an equivalent business result (ARR, retention, expansion, cost), and the ability to show how your decisions caused it.
Experience structuring and analyzing messy or large datasets, validating the results, and explaining what the analysis does and does not prove.
Strong product and customer judgment: you start with the user problem and business outcome, not the technology.
Clear written and verbal communication. You can explain technical or analytical work to non-technical partners and executives without losing the important details.
High ownership, curiosity, and attention to detail. You are comfortable learning quickly, asking sharp questions, forming a point of view, and iterating through ambiguity.
Experience in a B2B technology company or working closely with Product and Engineering teams.
Experience in Product Operations functions: defining and tracking product roadmaps and feature requests, and bringing the voice of the customer to every product conversation.
Familiarity with enterprise platform domains such as billing and monetization, identity, access, and org management, or security and compliance, and with what enterprise buyers require in each.
The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.
Flexible Working
Belonging at Samsara

Nice-to-haves

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Application prep

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Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

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Vision

Parental Leave

Professional Development