Job description

Overview Join Esri's Information Systems and Technology (IST) division and help shape the future of product operations and release readiness across the organization. As a Product Engineer II supporting business applications, you will serve as a product and platform steward for Esri's enterprise product operations platform, guiding its roadmap, governance, adoption, and continued evolution. Your primary focus will be an Airtable-based platform that centralizes product business rules, release planning, operational change requirements, workflow management, task tracking, and readiness activities across multiple business units. You will combine platform expertise, product thinking, and cross-functional collaboration to improve operational outcomes, strengthen data and process consistency, and help teams successfully adopt new capabilities. Responsibilities Serve as a product and platform steward for the business application supporting product operations and organizational release readiness Partner with Product Owners and operational stakeholders to identify process needs, define desired outcomes, and prioritize platform improvements Manage the intake and evaluation of enhancement requests, balancing stakeholder impact, dependencies, governance requirements, and long-term platform health Configure and optimize platform workflows, automations, interfaces, and business rules that improve the consistency and efficiency of product operations Coordinate operational readiness activities for platform changes, including acceptance criteria, user validation, documentation, communication, launch support, and post-release review Maintain and prioritize the platform backlog and contribute to roadmap planning based on operational impact, stakeholder needs, risk, and organizational readiness Establish and maintain governance standards for platform configuration, product business rules, data quality, access, documentation, and change control Oversee product information workflows across Airtable, ServiceNow, and related enterprise platforms, helping ensure reliable data exchange, clear ownership, and alignment with established business rules Monitor platform health, adoption, data quality, and workflow effectiveness to identify risks, recurring issues, and opportunities for continuous improvement Develop enablement resources and provide guidance that helps stakeholders effectively use platform capabilities and follow established operational processes Evaluate new platform, automation, and AI capabilities and recommend applications that improve product operations and release readiness outcomes Facilitate post-launch reviews, gather stakeholder feedback, and translate findings into prioritized platform and process improvements Create and maintain product documentation, knowledge articles, governance guidance, support resources, and operational procedures Requirements 2+ years of experience supporting, configuring, administering, or improving enterprise business applications or operational platforms Experience supporting a product or platform through discovery, prioritization, implementation, release readiness, adoption, and sustainment Experience translating operational needs into platform configurations, workflows, business rules, or prioritized enhancements Experience coordinating user acceptance, release readiness, change adoption, or post-launch support activities Experience with workflow automation, platform scripting, integrations, APIs, or data exchange concepts Understanding of product management practices, including discovery, backlog prioritization, roadmaps, acceptance criteria, and outcome measurement Experience supporting platform governance, data quality, documentation, access, or change-control standards Strong analytical and problem-solving skills with the ability to identify process gaps and recommend sustainable improvements Excellent written and verbal communication skills and the ability to work effectively with technical and nontechnical stakeholders Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a STEM-related field Recommended Qualifications Experience with product operations, release management, platform management, or business systems ownership Experience administering or optimizing Airtable or a comparable low-code, workflow, or work-management platform Experience managing enhancement intake, backlog prioritization, or roadmap planning Familiarity with change management, user enablement, and platform adoption practices Experience defining operational metrics, analyzing platform usage, or measuring process effectiveness Knowledge of data governance, workflow governance, access controls, and audit-readiness practices Experience evaluating AI-enabled or automation capabilities for business-process improvement Familiarity with ServiceNow or other enterprise workflow and service-management platforms Experience with SQL, data analysis, or reporting tools Familiarity with REST APIs, web services, and data integration concepts Proficiency in JavaScript development Familiarity with AI-enabled platforms, automation tools, or enterprise productivity solutions #LI-TM1 #LI-onsite Total Rewards Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $83,720 — $141,440 USD The Company At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here . If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Requirements

Must-haves

Serve as a product and platform steward for the business application supporting product operations and organizational release readiness
Partner with Product Owners and operational stakeholders to identify process needs, define desired outcomes, and prioritize platform improvements
Manage the intake and evaluation of enhancement requests, balancing stakeholder impact, dependencies, governance requirements, and long-term platform health
Configure and optimize platform workflows, automations, interfaces, and business rules that improve the consistency and efficiency of product operations
Coordinate operational readiness activities for platform changes, including acceptance criteria, user validation, documentation, communication, launch support, and post-release review
Maintain and prioritize the platform backlog and contribute to roadmap planning based on operational impact, stakeholder needs, risk, and organizational readiness
Establish and maintain governance standards for platform configuration, product business rules, data quality, access, documentation, and change control
Oversee product information workflows across Airtable, ServiceNow, and related enterprise platforms, helping ensure reliable data exchange, clear ownership, and alignment with established business rules
Monitor platform health, adoption, data quality, and workflow effectiveness to identify risks, recurring issues, and opportunities for continuous improvement
Develop enablement resources and provide guidance that helps stakeholders effectively use platform capabilities and follow established operational processes
Evaluate new platform, automation, and AI capabilities and recommend applications that improve product operations and release readiness outcomes
Facilitate post-launch reviews, gather stakeholder feedback, and translate findings into prioritized platform and process improvements
Create and maintain product documentation, knowledge articles, governance guidance, support resources, and operational procedures
2+ years of experience supporting, configuring, administering, or improving enterprise business applications or operational platforms
Experience supporting a product or platform through discovery, prioritization, implementation, release readiness, adoption, and sustainment
Experience translating operational needs into platform configurations, workflows, business rules, or prioritized enhancements
Experience coordinating user acceptance, release readiness, change adoption, or post-launch support activities
Experience with workflow automation, platform scripting, integrations, APIs, or data exchange concepts
Understanding of product management practices, including discovery, backlog prioritization, roadmaps, acceptance criteria, and outcome measurement
Experience supporting platform governance, data quality, documentation, access, or change-control standards
Strong analytical and problem-solving skills with the ability to identify process gaps and recommend sustainable improvements
Excellent written and verbal communication skills and the ability to work effectively with technical and nontechnical stakeholders
Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information

Nice-to-haves

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)