Implementation Specialist, Customer Training, Pharmacy Automation at KUKA

Job description

Make an Impact with Healthcare Technology Jobs That Matter The primary responsibility of the Implementation Specialist is the delivery of training and guidance to customers in support of the implementation of Swisslog’s Automated Drug Management Systems (Pharmacy Automation) Solutions. Proper training is essential to the adoption and success of our automation solutions. The Implementation Specialist represents Swisslog Healthcare to our customers and must demonstrate exceptional customer service and interpersonal skills. In addition, the Implementation Specialist will provide training to internal staff as needed in the support of their particular roles and responsibilities to the Pharmacy Automation business. This is a high-travel position (at least 70% travel is expected, but possibly as much as 80-90%). Make an impact The Implementation Specialist provides training, as well as project leadership for the implementation of the Pharmacy Automation products. • Facilitates the execution of all training plans and assists with the evaluation of the effectiveness of the training. • Delivers training at customer sites, the Automation Academy, and through web-based tools on Swisslog products and solutions. • Provides guidance to customers and internal staff on automation best practices. • Assists the Pharmacy Automation business team by responding to questions and assisting with support issues from staff and customers. • Organizes and develops training manuals, guides and course materials for presentations and training sessions. • Provides training to internal team members as required. • Training Delivery - Leads in-person and web based learning activities on Swisslog products and solutions, and guidance on automation best practices. • Implementation Support - Participate in post-sales/pre-installation meetings and conference calls as required • Provide documentation for Kick-Off meeting outlining expectations pertaining to training • Guide the customer through the implementation and application build, including label specifications, management of medication orders and priorities, and the development of the medication formulary • Go-Live and Customer Support - Provides on-site support for go-live activities and coordinates the transition to Field Service support • Instructional Design - Assist the Operations team with the development of the curriculum and delivery method, to include trainer-led classroom and hands-on instruction, computer based training (CBT), or blended learning. • This role will involve at least 70% travel, as implementation projects take place throughout many parts of North America. What you need to succeed • Pharmacy Technician, State Licensed or licensed by PTCB (Pharmacy Technician Certification Board) preferred, or equivalent experience. • 5+ years working in hospital inpatient pharmacy. • Experience with the implementation of Medication Management systems and automation preferred. • Computer Proficient: including working knowledge of Microsoft Office applications and basic troubleshooting skills. • Must be able to work independently and as part of larger collaborative team. • Passionate about providing exceptional customer service. • Must be willing to travel at least 70% of the time (up to 80-90% travel is possible). Desirable, but not Essential: • Associates Degree. Compensation : Salary range for this position is $63,000 - $75,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%). Equal Opportunity Employer Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law. Swisslog’s FMLA policy can be found at: dol.gov Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com Our Vision: Lead Change for Better Care Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions that streamline medication management and support clinical workflows. With over 1,200 dedicated employees serving more than 3,500 health facilities worldwide, we’re committed to improving patient safety and giving healthcare professionals more time for what matters most: caring for patients. Join us in shaping the future of healthcare.

Requirements

Must-haves

Make an Impact with Healthcare Technology Jobs That Matter
In addition, the Implementation Specialist will provide training to internal staff as needed in the support of their particular roles and responsibilities to the Pharmacy Automation business.
This is a high-travel position (at least 70% travel is expected, but possibly as much as 80-90%).
Make an impact
The Implementation Specialist provides training, as well as project leadership for the implementation of the Pharmacy Automation products.
Facilitates the execution of all training plans and assists with the evaluation of the effectiveness of the training.
Delivers training at customer sites, the Automation Academy, and through web-based tools on Swisslog products and solutions.
Provides guidance to customers and internal staff on automation best practices.
Assists the Pharmacy Automation business team by responding to questions and assisting with support issues from staff and customers.
Organizes and develops training manuals, guides and course materials for presentations and training sessions.
Provides training to internal team members as required.
Training Delivery - Leads in-person and web based learning activities on Swisslog products and solutions, and guidance on automation best practices.
Implementation Support - Participate in post-sales/pre-installation meetings and conference calls as required
Provide documentation for Kick-Off meeting outlining expectations pertaining to training
Guide the customer through the implementation and application build, including label specifications, management of medication orders and priorities, and the development of the medication formulary
Go-Live and Customer Support - Provides on-site support for go-live activities and coordinates the transition to Field Service support
Instructional Design - Assist the Operations team with the development of the curriculum and delivery method, to include trainer-led classroom and hands-on instruction, computer based training (CBT), or blended learning.
This role will involve at least 70% travel, as implementation projects take place throughout many parts of North America.
What you need to succeed
5+ years working in hospital inpatient pharmacy.
Computer Proficient: including working knowledge of Microsoft Office applications and basic troubleshooting skills.
Must be able to work independently and as part of larger collaborative team.

Nice-to-haves

Pharmacy Technician, State Licensed or licensed by PTCB (Pharmacy Technician Certification Board) preferred, or equivalent experience.
Experience with the implementation of Medication Management systems and automation preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k