Job description

Infrastructure Support Help Desk - Wisconsin, WI - Contract - $10-20 Per HR Description Join a dynamic support team in Wisconsin in a hybrid role providing IT assistance to end users. This contract position involves handling a variety of technical issues, focusing on customer service and basic IT troubleshooting. The role requires alternating between onsite and remote work after an initial training period. Key Responsibilities • Provide support to end users on various technical issues. • Identify, research, and resolve IT problems. • Respond to technical support requests via phone, email, and in-person. • Document and track issues to ensure timely resolution. • Utilize established guidelines and instructions to perform job functions. Qualifications • 6 months of experience in customer service. • 6 months of experience in basic IT troubleshooting. • 6 months of call center experience, preferably in an IT setting. Core Technologies IT Support Concepts | Troubleshooting Procedures | Call Center Operations Contact Authorization By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy on our web site or here (mitchellmartin.com). Benefits Learn more about our benefits offerings here (mitchellmartin.com) Onboarding Expectations Learn more about our Onboarding Process on our web site or here (youtu.be) EEO Statement Learn more about our EEO policy here (mitchellmartin.com) #LI-GV1

Requirements

Must-haves

Infrastructure Support Help Desk - Wisconsin, WI - Contract - $10-20 Per HR
Provide support to end users on various technical issues.
Identify, research, and resolve IT problems.
Respond to technical support requests via phone, email, and in-person.
Document and track issues to ensure timely resolution.
Utilize established guidelines and instructions to perform job functions.
6 months of experience in customer service.
6 months of experience in basic IT troubleshooting.
6 months of call center experience, preferably in an IT setting.
Core Technologies
IT Support Concepts | Troubleshooting Procedures | Call Center Operations
Contact Authorization

Nice-to-haves

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Platform: jobdiva
Effort: medium