Executive Customer Success Leader at SecurityScorecard

Job description

About SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital. About the Role: What You Will Do We are hiring a seasoned executive leader to scale and modernize our global Customer Success organization. You will be responsible for: Global Leadership & Excellence: Lead, coach, and train a world-class team, pushing for excellence across every global region to ensure a unified, high-standard customer experience. Innovation & AI Integration: Design and implement "rock solid," efficient processes energized by AI to ensure the organization remains lean, agile, and ahead of the curve in automated customer health tracking. Operational Accountability: Run a "tight ship" by driving deep accountability both within the CS org and cross-functionally with Sales, Product, and Engineering. Complex Process Management: Orchestrate high-level, complex customer journeys, ensuring the team is organized, reliable, and capable of navigating the intricacies of large enterprise risk teams. Strategic Growth: Partner with the VP of Sales to ensure seamless handoffs and a consultative approach that puts the customer’s needs first to solve their security challenges. Attributes Authentic & Ethical: Does the right thing, acts in the best interest of the company with transparency, and uses a consultative approach that puts the customer first. Proactive & Reliable: On top of the details and able to lean-in to rectify deals or accounts when they go south. Active Listener: Completely present and engaged when talking to stakeholders to build strong relationships and unlock business outcomes. Inquisitive: Naturally curious and able to synthesize complex information to articulate a strategy or solution on the fly. Traits and Skills High-Level Management: Ability to design lean, excellent processes that drive global efficiency. Command: Enthusiastic and energetic in nature; able to lead a room and drive a culture of excellence. Competitive & Driven: "Hate to lose" mentality regarding churn, with a relentless focus on quota retirement and retention targets. Methodology Driven: Expert in account planning and qualification methodologies such as MEDDPIC. Communication: Effective verbal and written communication with the ability to lead senior-level engagements. Required Qualifications: 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth. 5+ years of experience in the cybersecurity space. Proven track record of managing high-value enterprise accounts and achieving consistent over-attainment of retention and expansion goals. Extensive experience with 6 and 7-figure enterprise deals. Demonstrated ability to build, train, and lead global teams while maintaining a metrics-driven approach to pipeline and deal sizing. Benefits: Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more! Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io. Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

Requirements

Must-haves

We are hiring a seasoned executive leader to scale and modernize our global Customer Success organization. You will be responsible for:
Global Leadership & Excellence: Lead, coach, and train a world-class team, pushing for excellence across every global region to ensure a unified, high-standard customer experience.
Innovation & AI Integration: Design and implement "rock solid," efficient processes energized by AI to ensure the organization remains lean, agile, and ahead of the curve in automated customer health tracking.
Operational Accountability: Run a "tight ship" by driving deep accountability both within the CS org and cross-functionally with Sales, Product, and Engineering.
Complex Process Management: Orchestrate high-level, complex customer journeys, ensuring the team is organized, reliable, and capable of navigating the intricacies of large enterprise risk teams.
Strategic Growth: Partner with the VP of Sales to ensure seamless handoffs and a consultative approach that puts the customer’s needs first to solve their security challenges.
Authentic & Ethical: Does the right thing, acts in the best interest of the company with transparency, and uses a consultative approach that puts the customer first.
Proactive & Reliable: On top of the details and able to lean-in to rectify deals or accounts when they go south.
Active Listener: Completely present and engaged when talking to stakeholders to build strong relationships and unlock business outcomes.
Inquisitive: Naturally curious and able to synthesize complex information to articulate a strategy or solution on the fly.
Traits and Skills
High-Level Management: Ability to design lean, excellent processes that drive global efficiency.
Command: Enthusiastic and energetic in nature; able to lead a room and drive a culture of excellence.
Competitive & Driven: "Hate to lose" mentality regarding churn, with a relentless focus on quota retirement and retention targets.
Methodology Driven: Expert in account planning and qualification methodologies such as MEDDPIC.
Communication: Effective verbal and written communication with the ability to lead senior-level engagements.
12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth.
5+ years of experience in the cybersecurity space.
Proven track record of managing high-value enterprise accounts and achieving consistent over-attainment of retention and expansion goals.
Extensive experience with 6 and 7-figure enterprise deals.
Demonstrated ability to build, train, and lead global teams while maintaining a metrics-driven approach to pipeline and deal sizing.
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

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aiagilego

Platform: greenhouse
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Parental Leave