Job description

This Soft Services Operations Manager will be responsible for the ES, and Mailroom teams at one of our construction material client's HQ in Malvern, PA. The ideal candidate is comfortable with executive level clients and working across multiple buildings. About the job In this operational leadership role, you’ll oversee and optimize facilities and engineering services to ensure safe, efficient, and compliant performance across all systems and teams. You’ll manage everything from mechanical systems and maintenance workflows to budgeting, safety programs, and client relationships, all while developing staff and driving continuous improvement in service delivery. Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management. Pay Range: $89250 - $115500 What’s in it for you • Take ownership of complex building systems and maintenance programs that keep operations running smoothly. • Build and lead a high-performing team with a strong focus on safety, training, and development. • Collaborate closely with clients and stakeholders to deliver reliable, responsive, and technical solutions. • Gain experience managing budgets, vendor relationships, and service contracts in a dynamic environment. • Use data and CMMS tools to streamline workflows and enhance operational efficiency. • Play a key role in ensuring compliance with safety standards and quality assurance protocols. • Be part of a mission-driven organization where your leadership directly impacts people, performance, and facilities uptime. What you’ll bring • Proven experience managing facilities, mechanical systems, or engineering operations in a complex environment. • Technical skills combined with financial acumen to support budgeting, resource allocation, and performance tracking. • Effective communication and interpersonal skills to engage frontline teams, vendors, and client stakeholders. • Hands-on knowledge of CMMS/work order systems and experience driving operational improvements through data and reporting. • A proactive, safety-first mindset with the skillset to coordinate multiple projects while ensuring compliance and service excellence. Requirements • Education Requirement: Bachelor’s degree or equivalent experience • Management Experience: 3 years • Related Experience: 3-5 years What we offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: • Medical, Dental, Vision Care and Wellness Programs • 401(k) Plan with Matching Contributions • Paid Time Off and Company Holidays • Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. Who we are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete  this form.

Requirements

Must-haves

What’s in it for you
Take ownership of complex building systems and maintenance programs that keep operations running smoothly.
Build and lead a high-performing team with a strong focus on safety, training, and development.
Collaborate closely with clients and stakeholders to deliver reliable, responsive, and technical solutions.
Gain experience managing budgets, vendor relationships, and service contracts in a dynamic environment.
Use data and CMMS tools to streamline workflows and enhance operational efficiency.
Play a key role in ensuring compliance with safety standards and quality assurance protocols.
Be part of a mission-driven organization where your leadership directly impacts people, performance, and facilities uptime.
What you’ll bring
Proven experience managing facilities, mechanical systems, or engineering operations in a complex environment.
Technical skills combined with financial acumen to support budgeting, resource allocation, and performance tracking.
Effective communication and interpersonal skills to engage frontline teams, vendors, and client stakeholders.
Hands-on knowledge of CMMS/work order systems and experience driving operational improvements through data and reporting.
A proactive, safety-first mindset with the skillset to coordinate multiple projects while ensuring compliance and service excellence.
Education Requirement: Bachelor’s degree or equivalent experience
Management Experience: 3 years
Related Experience: 3-5 years

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: paradox
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness